Chief Operating Officer

Boldr

8d•Hybrid

About The Position

The Chief Operating Officer is the operational, commercial, and systems spine of Boldr. This role translates the CEO's vision into day-to-day delivery across five geographies, critical support functions, and a workforce of 1,000+. The COO partners closely with the CEO, CFO, and CRO, turning commercial ambition into operating reality and ensuring the necessary systems, technology, and financial discipline are in place. This is an ownership role with direct responsibility for Boldr's operating infrastructure and a share of its financial performance. The COO sets the operating tempo and ensures all functions align with the mission.

Requirements

12+ years of senior executive leadership experience, including direct accountability for financial performance and operating systems.
Proven experience leading multi-geo operations across different cultures and jurisdictions, ideally including emerging markets.
Direct P&L or budget ownership at meaningful scale in a services, tech-enabled services, or high-growth environment.
A track record of selecting, implementing, and scaling core operating systems (HRIS, ERP, workforce, or operations platforms) and ensuring their adoption.
Strong financial acumen, with the ability to read a balance sheet, challenge assumptions, and translate numbers into decisions.
Fluency with data, automation, and AI as levers for productivity and margin.
Experience working in close partnership with a CEO, CFO, and commercial leadership (CRO or equivalent).
A reputation for delivery; results are the primary focus of strategy.

Nice To Haves

Experience operating within a mission-driven, B-Corp, or ESG-aligned organization.

Responsibilities

Own how decisions are made at Boldr, ensuring clarity on who sets the bar, owns the call, and carries it out, to enable business movement without stalling.
Build the operating cadence that aligns every function through reviews, metrics, and a rhythm that turns strategy into delivery.
Ensure major commercial and operational decisions undergo thorough cross-functional scrutiny before commitment.
Partner with the CRO to ensure revenue targets are supported by operational and financial reality.
Maintain a clear understanding of key client relationships and the health of the revenue pipeline.
Ensure commercial commitments are operationally and technically deliverable before being made.
Identify and act on growth opportunities aligned with Boldr's mission, margin, and systems capacity.
Own Boldr's operating technology stack, including platforms, tools, and integrations for People, Finance, and Delivery across five geographies.
Set the systems roadmap, prioritizing, sequencing, and resourcing implementations (HRIS, workforce, and operations platforms) for successful adoption.
Build the data infrastructure to provide the CEO and leadership with a single, trusted view of operational, commercial, and financial performance.
Drive automation and responsible AI adoption to enhance productivity, quality, and margin.
Ensure systems readiness for scale, with security, integration, and resilience built-in.
Hold direct ownership of the operating P&L and budget, making resource and cost decisions that balance growth with responsible stewardship.
Own cost discipline and operating forecasts across operating functions, partnering with the CFO on company-level planning, capital allocation, and reporting.
Provide the CEO with clear, candid financial visibility on operating performance, risks, and outlook.
Treat financial discipline as a standard, making operating numbers legible through improved systems and data.
Own Boldr's delivery standard through the VP CX, defining 'great' at scale and holding the organization accountable.
Ensure client NPS, retention, and service metrics are managed proactively through reliable systems and data.
Serve as the executive escalation point for high-stakes client issues and ensure the system learns from each escalation.
Drive continuous improvement of Boldr's CX practice as a competitive differentiator.
Build and maintain the operating infrastructure that supports growth without compromising culture or quality.
Own cross-geo execution, including process discipline, systems readiness, and accountability frameworks across PH, ZA, MX, CA, and US.
Identify and resolve structural constraints before they become crises.
Ensure every geography feels resourced, connected, and clear on its contribution to the whole.
Lead a high-performing senior team and set the standard for how Boldr's leaders operate.
Model Boldr's values in operations: accountability, candor, curiosity, and care.
Make the culture tangible in operations.
Lead change effectively, managing transformation and change initiatives to bring people along.
Keep the CEO informed with clear, timely reporting on performance, risks, and material decisions, supported by reliable data.
Represent operations at the executive level when required, presenting with clarity and confidence.
Ensure regulatory and governance compliance across all operating geographies.
Maintain the integrity of Boldr's B-Corp certification through operational structure and execution.