Chief Operating Officer

Mental Health America of South Central Kansas•Eastborough, KS

2h•Hybrid

About The Position

The Chief Operating Officer (COO) is a senior executive responsible for the strategic planning, development, implementation, and evaluation of the organization's programs. The COO ensures services align with the organization's mission and goals; deliver high-quality, consistent, and impactful services; and remain responsive to the needs of consumers, families, funders, and the community. The COO leads organizational operations, clinical services, quality, compliance, and risk management.

Requirements

Master's degree in Social Work, Psychology, or mental-health field required; or related combination of education and experience.
Minimum of five (5) years working with individuals experiencing severe and persistent mental illness required.
Demonstrated senior leadership, sound judgment, program management, and staff-development skills.
Demonstrated knowledge of quality assurance, compliance, continuous improvement, and accreditation standards.
Strong communication and collaboration skills with leaders, Boards, funders, and community partners.
Personal insurance and valid driver’s license required.

Nice To Haves

QMHP qualifications for assigned clinical-service programs, preferred.

Responsibilities

Leads the strategic planning, development, implementation, and evaluation of programs to ensure alignment with the organization's mission, goals, and priorities.
Advises the President/CEO on service operations, risk, policy, and major organizational initiatives.
Establishes goals, policies, and procedures for assigned services, programs, and operational functions.
Advances service strategy through behavioral-health planning and managed-care partnerships.
Anticipates emerging community needs and trends, identifies service gaps and growth opportunities, and drives innovation and program development in response.
Leads assigned senior and clinical leaders through clear expectations, coaching, and accountability.
Partners with Human Resources on staffing, development, performance management, and employee relations.
Fosters a culture of accountability, innovation, engagement, continuous learning, and shared ownership across assigned programs and leadership teams to build effective, high-performing teams.
Strengthens workforce development, resources, priorities, and retention to support high-quality services.
Ensures assigned programs operate as an integrated, effective system with clear priorities, consistent service models, appropriate resources, and measurable outcomes.
Directs daily operations, budgets, performance measures, project progress, and resource allocation.
Oversees billing operations including billing, budget, electronic health record systems
Manages Outpatient and Adult and Children's Services to improve continuity, efficiency, and outcomes.
Partners with President/CEO, CPO, and CFO on budgets, analyses, reporting, and operational sustainability.
Establishes program performance measures and success indicators; monitors performance and risks, and uses data to guide decisions, program evaluation, continuous quality improvement, and corrective action.
Oversees corporate compliance, accreditation, audits, and regulatory readiness.
Provides oversight for clinical and case management programs; ensures appropriate standards and supervision.
Oversees program policies, procedures, safety, ethics, and service-delivery standards.
Represents MHA through community boards, committees, coalitions, and behavioral-health planning efforts.
Partners across the organization to strengthen alignment, accountability, and decision-making.
Engages funders, managed-care partners, and community agencies regarding operations and impact.
Collaborates with executive leaders and the Board and supports oversight in the President/CEO's absence.
Other duties as assigned by supervisor.