Optum Health – Chief Operating Officer, West Region

UnitedHealth Group•Las Vegas, NV

4d•$225,000 - $375,000•Remote

About The Position

As Chief Operating Officer, West Region, you will be responsible for driving operational excellence, innovation, patient experience and quality by aligning strategies with organizational goals, streamlining processes, fostering compliance, leading and managing key talent and ensuring compliance. Focused on efficiency and outcomes, the COO delivers impactful solutions that balance financial performance with exceptional care delivery and sustainable growth. Must live in NV, CO, AZ, NM, UT or ID.

Requirements

15+ years of progressive management experience in healthcare leadership, with a balanced focus on business and clinical operations and patient satisfaction
10+ years of operational experience within a complex matrix environment, demonstrating flexibility and an ability to optimize outcomes across stakeholders
5+ years of experience working with employed operations and affiliated network management
Large scope P&L accountability – in the range of $1.5B of FFS revenue, plus $10B - $15B of risk revenue – in an environment of leveraging scale for the next phase of growth
Experience across both managed care and fee for service-based models; extensive experience of risk bearing entities
Ability to travel up to 25-50% of the time
Live in NV, CO, AZ, NM, UT or ID

Nice To Haves

10+ years of clinical practice experience
10+ years of operational leadership experience

Responsibilities

Day-to-day operational and clinical management for each state/business within the region; in partnership with regional Medical Directors, Clinical Operational leads and Back Office Operational leads, responsible for integrated initiatives to enhance clinical outcomes and patient care and ultimately deliver on goals for the operational levers of the P&L (VBC or FFS) and SG&A
Together with West Region CEO and West Region CMO, champions care model, patient experience and culture transformation in addition to executing on core clinical levers day-to-day
Lead operations strategy for the region through daily interaction with regional team (CEO, CMO, Clin Ops and Risk-based Ops teams) as well as the national operations teams (Practice Operations, ECS, Optum Insight, etc.)
Contribute to the operations strategy for Optum Health as liaison to national operations functions (i.e., Practice Operations, ECS and IT leadership) and in partnership with other regional COOs and teams; identify improvement and efficiency opportunities, share best practices and field feedback and implement national performance improvement and standardization efforts at the regional level.
Work with local operations team leaders to tap the strength of local relationships and intelligence including local transaction directors (M&A), local contractors/negotiators (Provider, Network, Payer for local contracts), those with local broker relationships and local grassroots marketers (execution)
Develops and oversees performance monitoring of both national and local operations in Claims, Customer Service, Clinical Operations, Payment Integrity, Technology and other infrastructure teams that are in support of the West Region business
Oversees local execution of the clinic wraparound functions including lab, pharmacy, referrals, patient access/scheduling, training and overall patient experience; provides input on needs/best practices to national teams in those areas plus revenue cycle management, real estate and Supply Chain