Chief Operating Officer (COO) - Phoenix, AZ

HealthOp Solutions•Phoenix, AZ

4d•$250,000 - $350,000•Onsite

About The Position

We are working with a rapidly scaling B2B health technology and services company focused on the behavioral health ecosystem. We partner with provider organizations to deliver end-to-end operational and technology solutions that improve access, efficiency, and outcomes. The company is in a high-growth, system-building phase, past early startup, not yet fully institutionalized. Over the next 24 months, we plan to scale our provider network from ~185 to 1,000+ providers while strengthening internal systems, leadership, and execution. There are no immediate plans for a sale or new equity partners, but we are intentionally building toward long-term enterprise value. This is a true operating leadership role, not a caretaker position. The COO will act as the CEO’s operational counterpart, owning execution, accountability, and cross-functional alignment across the business. The right leader will thrive in ambiguity, move quickly, and bring structure without slowing momentum. You will be responsible for turning strategy into reality, fixing what’s broken, strengthening what works, and building an organization that can scale efficiently without burning out its people or partners. What Success Looks Like In the first 90 days: Gain full command of day-to-day operations and team dynamics Clarify roles, responsibilities, decision rights, and communication rhythms Identify operational bottlenecks across people, systems, and workflows Build trust with executive peers (CEO, CFO, CTO, CCO) and key leaders Begin streamlining systems across operations, HR, and provider workflows Within 12 months: Operations run smoothly with minimal executive fire-fighting Clear performance metrics, dashboards, and accountability are embedded across teams Provider onboarding, engagement, and productivity scale reliably Technology and operations are tightly integrated The organization can support rapid growth without chaos You are a trusted thought partner who challenges assumptions and drives better decisions

Requirements

Senior operations leadership experience (COO, VP Ops, Director of Ops, or equivalent) in a company of similar or greater complexity
Proven experience scaling organizations from ~$10M to $100M+ in revenue
Strong bias toward action, ownership, and follow-through
Ability to operate independently without constant oversight
Comfort challenging leadership respectfully and directly
Strong people skills—able to lead, coach, and influence across functions
5+ Years Experience in senior operations leadership (COO, VP Ops, Director of Ops, or equivalent) in a company of similar or greater complexity
Proven experience scaling organizations from ~$10M to $100M+ in revenue
Willing to Relocate / Commute to Phoenix, AZ

Nice To Haves

Experience in health tech, behavioral health tech, or adjacent B2B technology environments
Experience optimizing existing systems rather than building everything from scratch
Exposure to multi-state or distributed provider networks
Corporate-level professionalism paired with hands-on execution

Responsibilities

Own and lead all day-to-day operations across administrative, clinical support, and operational teams
Translate executive strategy into executable plans, systems, and measurable outcomes
Build, refine, and enforce SOPs, workflows, and performance standards
Ensure operational scalability as the provider network grows from hundreds to thousands
Lead, coach, and develop high-performing leaders and teams
Drive accountability with clarity, fairness, and consistency
Address performance issues decisively, including staffing decisions
Foster a strong, collaborative, no-ego culture with high standards and a sense of humor
Oversee provider onboarding, engagement, credentialing coordination, and ongoing support
Improve provider experience while maintaining productivity and compliance
Navigate complex partner and subcontractor relationships
Partner closely with the CTO and tech team to optimize and extend existing platforms
Ensure technology supports real operational needs (not theory)
Leverage data, dashboards, and EBITDA-focused metrics to drive decisions
Help prepare the organization for future monetization of its technology platform
Work in close partnership with the CEO, CFO, CTO, and CCO
Oversee the Director of Clinical Operations in coordination with clinical leadership
Support HR systems, recruiting strategy, and organizational design
Provide operational input into marketing and sales execution (this is not a pure growth role, but growth-minded operators will excel here)