Chief Operating Officer (COO)

The People Brand • Nampa, ID

20h • $300,000 - $350,000

About The Position

We are seeking a Chief Operating Officer (COO) to serve as the operational engine of the business and a key partner to the CEO.
This is a true C-suite leadership role responsible for building and scaling the company’s end-to-end operational infrastructure — including supply chain, manufacturing, fulfillment, and logistics — to support rapid growth.
The COO will play a critical role in transforming operations from a ~$60M business into a $120M+ organization, ensuring systems, processes, and teams are built to scale.

Requirements

• 12–20+ years of progressive operations leadership experience
• Proven track record scaling a DTC, eCommerce, or CPG business from ~$20M–$50M to $100M+
• Experience in a COO, VP/SVP Operations, or equivalent executive role
• Deep expertise in supply chain, manufacturing, and fulfillment operations
• Experience leading teams across multiple operational functions
• Strong track record of improving margins, reducing COGS, and driving efficiency
• Operational architect who can build systems for scale, not just manage existing ones
• Strong supply chain strategist with upstream manufacturing experience
• Data-driven decision maker with deep KPI ownership
• Hands-on operator who can move quickly in a fast-paced environment
• Experienced leader in founder-led businesses

Responsibilities

• End-to-End Supply Chain & Manufacturing
• Own and optimize the full supply chain from raw materials to customer delivery
• Lead sourcing, contract manufacturing, production planning, and vendor management
• Drive cost savings, margin expansion, and supply chain resilience
• Build redundancy strategies and mitigate risk across global suppliers
• Warehouse, Fulfillment & Logistics
• Oversee warehouse operations, fulfillment strategy, and logistics performance
• Optimize throughput, accuracy, and cost per order
• Manage 3PL relationships and evaluate build vs. outsource decisions
• Improve shipping strategy, freight costs, and reverse logistics
• Operational Systems & Infrastructure
• Design and implement scalable operational systems (ERP, WMS, demand planning)
• Build KPI dashboards and operational reporting frameworks
• Establish SOPs, processes, and operating cadences across the business
• Drive continuous improvement and operational efficiency
• Scaling Strategy & Cross-Functional Leadership
• Partner with the CEO to translate growth targets into operational plans
• Own the operational budget and drive financial discipline
• Align closely with product, marketing, and finance teams
• Build hiring plans and organizational structure to support scale
• Team Leadership
• Build, lead, and develop a high-performing operations organization
• Establish a culture of accountability, speed, and data-driven decision making
• Develop leaders across supply chain, warehouse, and logistics functions

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed