Chief Operating Officer, COO - Holy Cross Health

Trinity Health•Fort Lauderdale, FL

About The Position

ABOUT HOLY CROSS HEALTH Holy Cross contains one of the greatest concentrations of medical talent in South Florida. Our medical staff consists of more than 600 highly skilled physicians representing nearly every specialty in medicine. Their skills attract patients from around South Florida, across the United States and around the globe. Our main campus in Fort Lauderdale, Florida (367 beds) is supplemented by outpatient facilities conveniently located throughout Broward and Palm Beach counties. They include: Holy Cross Urgent Care Centers Holy Cross Medical Group Practices Holy Cross HealthPlex We also offer: Emergency Department (Geriatric-certified, non-trauma) 6 Inpatient Units (Intensive Rehab Unit, Intermediate Care Unit, Surgical Telemetry, Orthopedics, Cardiovascular Intermediate Care Unit, Telemetry) 3 Critical Care Units Cardiovascular ICU, Neurosurgical ICU, Coronary Care Unit Surgery Center Please visit www.holy-cross.com to learn more. Mission We serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities. Core Values Reverence We honor the sacredness and dignity of every person. Commitment to Those Experiencing Poverty. We stand with and serve those who are experiencing poverty, especially those most vulnerable. Safety We embrace a culture that prevents harm and nurtures a healing, safe environment for all. Justice We foster right relationships to promote the common good, including sustainability of Earth. Stewardship We honor our heritage and hold ourselves accountable for the human, financial and natural resources entrusted to our care. Integrity We are faithful to who we say we are. Vision As a mission-driven, innovative health organization, we will become a leader in improving the health of our communities and each person we serve. We will be the most trusted partner for life. Promise Statement We Listen. We Partner. We Make it Easy. Our Actions ▪ Listen to understand ▪ Learn continuously ▪ Keep it simple ▪ Create solutions ▪ Deliver outstanding service ▪ Own and speak up for safety. ▪ Expect, embrace and initiate change. ▪ Demonstrate exceptional teamwork. ▪ Trust and assume goodness of intentions. ▪ Hold myself and others accountable for results. ▪ Communicate directly with respect and honesty ▪ Serve every person with empathy, dignity and compassion. ▪ Champion health equity and the common good. POSITION PURPOSE Accountable for leading, guiding, & directing the Regional Health Ministries (RHM) operational responsibilities. Directs, deploys & executes the strategies as directed by the RHM CEO & President to address internal or external business & regulatory issues. Responsible for consistent operating performance and achieving financial goals. Identifies, defines & solves complex problems that impact the management & direction of the business. Provide administrative oversight for planning, directing, coordinating, and controlling overall operations and professional/support services of the organization. Participates in the development and implementation of short-term and long-range goals, objectives and operational plans which will enable the RHM to successfully carryout its strategic plans. Collaborate with Health Ministries within RHM and across RHMs to ensure consistency and integration of strategy & operations. Maintaining awareness of new industry developments & standards. Provides decision support, operations &/or optimization leadership focus.

Requirements

Must possess a thorough knowledge of healthcare management principles and techniques as normally obtained through a master’s degree in health administration or a related field from an accredited graduate program is required and a minimum of five (5) years of management experience with broad strategic and operational knowledge required.
Proven ability to develop collaborative relationships with physicians, peers and leaders is essential.
Experiences with acute operations, financial management, service excellence, regulatory preparedness and/or physician relations.

Nice To Haves

Clinical background strongly preferred.
Clinical Licensure, Fellowship (FACHE, FHFMA, MGMA) and/or certification in a professional organization or Process Improvement certifications, strongly preferred.

Responsibilities

Accountable for leading, guiding, & directing the Regional Health Ministries (RHM) operational responsibilities.
Directs, deploys & executes the strategies as directed by the RHM CEO & President to address internal or external business & regulatory issues.
Responsible for consistent operating performance and achieving financial goals.
Identifies, defines & solves complex problems that impact the management & direction of the business.
Provide administrative oversight for planning, directing, coordinating, and controlling overall operations and professional/support services of the organization.
Participates in the development and implementation of short-term and long-range goals, objectives and operational plans which will enable the RHM to successfully carryout its strategic plans.
Collaborate with Health Ministries within RHM and across RHMs to ensure consistency and integration of strategy & operations.
Maintaining awareness of new industry developments & standards.
Provides decision support, operations &/or optimization leadership focus.
Providing advice, guidance and leadership to direct reports peers in developing strategies and in the achievement of performance goals.
Provides leadership and guidance to leadership teams, fostering collaborative planning, innovation and decision-making.
Seeks out, embraces and capitalizes on the advantages of regional and system resources, diversity, scale, replication opportunities, people and intellectual capital.
Provides executive leadership and directly and/or indirectly supervises functional operations leaders ensuring the achievement of financial, operational and strategic plans with a focus on excellence in people-centered care in a variety of delivery settings.
Champions change and improvement - seeks out and employs effective change management and performance improvement techniques and tools.
Responsible for assisting in the preparation of the RHM and/or departmental forecasting and plans and ensures the allocation of funds based on the RHMs strategies and priorities.
Participates in the selection, evaluation and overall success of the senior leadership teams within the market.
Directs hospital operations to achieve forecasted results and other financial criteria and to preserve the capital funds invested in the organization.
Evaluates financials and workforce management metrics regularly and systematically.
Supports RHM efforts to improve service efficiencies that drive increased quality and responsiveness to marketplace needs.
Ensures compliance with applicable accreditation and regulatory guidelines and local, state, and federal laws and regulations.
Maintain compliance with regulations governing hospitals and the rules of accrediting bodies by monitoring operations and initiating changes where required.
Maintains a working knowledge of applicable Federal, state & local laws/regulations, Trinity Health Integrity & Compliance Program & Code of conduct, as well as other policies & procedures in order to ensure adherence in a manner that reflects honest, ethical & professional behavior.