Chief Operating Officer (COO) - Retail
About The Position
Viridian Staffing's Client is seeking an experienced Retail Leader to serve as the Chief Operating Officer (COO) for their Cannabis brand in the Newark, New Jersey area. This on-site position requires a strong background in overseeing retail operations and production, with a proven ability to develop and execute local and regional B2B and B2C sales and marketing strategies. The COO will be instrumental in establishing the brand as a significant local/regional player. The role involves working closely with the executive team to manage all daily operations, including HR, vendors, marketing, sales, operations, and systems. The ideal candidate is adept at running an efficient business, managing expenses, meeting financial targets, and driving continuous operational improvement. This is a hands-on role requiring strategic development, SOP refinement, and implementation of business plans. The COO will lead traditional and digital sales and marketing initiatives, utilizing analytical skills to identify key strategies, optimize sales channels, and measure program effectiveness. Experience in building, onboarding, and developing high-performing teams is essential. The role also requires comfort with front-line duties when necessary, a customer-centric approach, and a commitment to maintaining stakeholder relationships and company reputation.
Requirements
- Bachelor's degree or higher in business, operations management, or a similar degree.
- 3+ years of professional retail management experience.
- At least 1+ years managing a retail store.
- At least 1+ years of experience working in retail in the Cannabis industry (preferably in the New Jersey market).
- Experience managing vendor relationships.
- Experience in developing successful sales strategies, channel/trade marketing.
- Experience in overseeing loyalty programs.
- Ability to lift and carry boxes weighing up to 25 pounds occasionally.
- Ability to stand for extended periods of time and move around the dispensary, including walking, climbing stairs, and sweeping/cleaning.
- Experience overseeing the operations and production of cannabis retail stores.
- Ability to establish local and regional B2B and B2C sales and marketing strategies in retail.
- Ability to take a retail brand and make it a strong local/regional player.
- Inspirational people manager with servant leadership qualities.
- Exceptional analytical skills.
- Agile and able to help the organization pivot quickly.
- Customer obsessed.
Responsibilities
- Oversee all day-to-day operations including HR, vendors, marketing, sales, operations, and systems.
- Run an efficient business with attention to managing expenses and financial targets for growth.
- Focus on operational continuous improvement.
- Develop and refine standard operating procedures (SOPs).
- Implement business strategies and plans developed by the CEO.
- Drive strategic traditional and digital sales and marketing initiatives.
- Utilize analytical skills to identify and implement key strategies, determine sales and marketing channel investments, and measure program effectiveness.
- Pivot the organization quickly as needed.
- Build, onboard, and develop teams known for their exceptional performance.
- Perform duties from developing strategies to working the front of house when necessary.
- Maintain the company's reputation and relationships with all stakeholders.
- Establish local and regional B2B and B2C sales and marketing strategies.
- Develop successful sales strategies, channel/trade marketing, and oversee loyalty programs.
- Manage vendor relationships.
- Achieve desired revenue targets through creative approaches.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
