Chief of Staff
About The Position
TouchCare is a healthcare concierge service dedicated to simplifying the complexities of health insurance and the healthcare system. By assigning each member a personal assistant, TouchCare helps resolve billing issues, coordinate with providers, and save individuals time and money. Committed to providing a healthier understanding of healthcare, TouchCare makes navigating healthcare more convenient and stress-free for its users. We are seeking a highly strategic and execution-oriented Chief of Staff to the CEO to serve as a trusted partner in driving company-wide priorities, operational excellence, and cross-functional alignment. This role operates at the center of the business—translating vision into action, ensuring key initiatives move forward, and acting as a force multiplier for the CEO and leadership team. You will work closely with senior leaders across Sales, Marketing, Operations, Finance, and Product to drive execution, improve communication, and scale the business effectively.
Requirements
- 5–10+ years of experience in consulting, strategy, operations, or high-growth startup environments
- Proven ability to operate in ambiguity and drive execution in fast-paced environments
- Strong business acumen with experience working cross-functionally
- Exceptional communication and stakeholder management skills
- Highly organized with strong attention to detail and follow-through
- Ability to influence without authority and drive alignment across teams
- Experience supporting senior executives or leadership teams preferred
Nice To Haves
- Experience in healthcare, benefits, HR tech, or broker-driven ecosystems
- Background in high-growth startups
- Experience building processes from scratch (0→1 environments)
Responsibilities
- Partner with the CEO to define and drive key company priorities and initiatives
- Translate high-level strategy into actionable plans with clear owners, timelines, and outcomes
- Ensure alignment and accountability across leadership
- Act as a connective tissue across teams (Sales, Marketing, Ops, Finance, Client Success)
- Drive coordination on high-impact initiatives and remove blockers
- Lead special projects from concept through execution
- Build and optimize processes that improve scalability and efficiency
- Establish and track KPIs across functions; drive accountability and reporting
- Support annual planning, quarterly priorities, and ongoing business rhythms
- Prepare the CEO for key meetings, presentations, and decision-making
- Drive internal communications and ensure clarity across the organization
- Help manage and streamline leadership team meetings and follow-ups
- Support new verticals, product launches, and strategic growth opportunities
- Help build operational infrastructure for new initiatives from the ground up
Benefits
- Competitive base salary commensurate with experience
- Opportunity to build and shape company culture from day one
- Direct impact on improving financial wellness for thousands of employees
- Flexible benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Number of Employees
1-10 employees
