Chief of Staff

Seen Health • Alhambra, AZ

2d • Onsite

About The Position

Seen Health is revolutionizing senior care through the PACE model, integrating comprehensive medical care and social support with a high-touch, interdisciplinary approach. We are a culturally-focused, technology-enabled healthcare organization backed by top VCs, aiming to empower seniors to age-in-place with dignity. We are building a comprehensive operating system focused on data and workflows to improve clinical outcomes and satisfaction. We are a mission-driven team with deep healthcare, technology, and operations expertise, committed to respecting and incorporating the individual beliefs, heritage, and values of the seniors we serve.

Seen Health has experienced significant growth, expanding from 17 to over 90 employees and from zero to over 280 seniors in care within 18 months. To sustain this growth and move beyond founder-dependent processes, we are seeking a Chief of Staff to partner with the executive team. This role involves mapping current processes, designing systems for future scale, and creating an organizational playbook. The Chief of Staff will act as a cartographer, architect, and glue, working closely with the CEO and executives to build the organization during a critical growth phase. The success of this role is measured by adoption, not just documentation.

Requirements

• 3–6+ years in strategy, operations, consulting, chief-of-staff, or business-operations roles.
• Strong follow-through and detail orientation.
• A systems builder who fixes root causes rather than applying band-aids, and who gathers requirements across teams before designing a solution.
• Strong process instincts — able to look at how work actually happens and see what is coordination overhead versus genuine structure.
• Fluent with data — able to define metrics, reconcile conflicting definitions, and build reporting that leaders actually trust.
• Exceptional written communication skills.
• Ability to prioritize and say no, and to push the thinking of the CEO and leadership.
• High EQ and credibility across the full organization — influence without authority is the operating mode.
• Self-directed and comfortable with ambiguity — takes cross-functional problems that have no owner and runs with them.

Nice To Haves

• Experience scaling an organization through a similar inflection — roughly 100 to 200+ people — in a startup or high-growth healthcare provider setting.
• Experience building operating systems from scratch — planning cadence, reporting architecture, responsibility mapping, decision frameworks.
• Hands-on fluency with Notion (or a comparable knowledge system) and a track record of driving real adoption.
• Comfort with AI-enabled workflows and a bias toward automating reporting rather than staffing it.
• Business-fluency in Mandarin and/or Cantonese, sufficient for partnership and vendor conversations.
• Familiarity with value-based care, PACE, or capitated models.

Responsibilities

• Map every process end to end, across clinical operations, growth, transportation, finance, and administration, classifying them and identifying potential breaking points at double the scale.
• Prioritize and sequence transitions critical for scaling before the next 100 employees arrive.
• Map all current work and ownership, building and maintaining a live areas-of-responsibility map that stays current.
• Own the weekly, monthly, and quarterly rhythm of the company, standardizing preparation, format, and output of all forums.
• Own the planning and preparation for company forums to ensure leaders are ready and decisions are made efficiently.
• Design and roll out the next iteration of the operating cadence as the company scales.
• Define how information moves within the organization and build mechanics to propagate it effectively.
• Aggregate scattered playbooks into a single, navigable company wiki, driving Notion adoption as the system of record.
• Define how decisions are made, recorded, tracked, and communicated, maintaining a decision register.
• Standardize reporting into a continuous roll-up from operational huddles to board meetings, delivering a sanitized company dashboard.
• Bring structure to book close, financial processes, reconciliation against goals, and resource allocation.
• Document all processes and systems into a written operating manual for running Seen Health at 200 people and drive its adoption.

Benefits

• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability Benefits
• Parental and Caregiver Leave
• Lunch, as well as delicious snacks and coffee
• Paid Time Off across holidays, vacation time, personal days, and sick days
• 401k Plan
• Personal and professional development, including CME support and career growth opportunities
• Subscriptions and training on using AI tools including ChatGPT
• Relocation benefits available

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed