Chief of Staff

Morgans Wonderland Management Company•San Antonio, TX

8h•Onsite

About The Position

Morgan’s is seeking a highly organized, collaborative, and execution-focused Chief of Staff to work directly with the Group President in advancing organizational priorities, strengthening operational effectiveness, and supporting continued growth. The Chief of Staff serves as a trusted strategic and operational partner to the Group President, translating direction into action, managing high-priority initiatives, and ensuring accountability and follow-through across the organization. As a member of the Executive Leadership Team, this hands-on role manages ongoing projects and initiatives across multiple entities, tracks commitments and deadlines, and follows up with key stakeholders to drive results. The role acts within authority expressly delegated by the President. It has no direct reports, but leads assigned initiatives, coordinates with department executives, and drives accountability for agreed deliverables. It does not replace or supersede the operating authority of existing executive leaders; its purpose is to expand the President’s capacity and strengthen cross-functional execution. Work is performed in a fast-paced office environment, with flexibility to work at different entities when required. The employee must have a Texas driver’s license. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions.

Requirements

Bachelor’s degree in business, management, nonprofit leadership, or a related field; equivalent relevant experience may be considered.
Seven or more years of progressive experience in operations, project leadership, organizational management, consulting, or related work.
Track record of managing complex initiatives with multiple stakeholders and competing priorities.
Strong business judgment and acumen, problem-solving, and written and verbal communication skills.
Ability to influence results and establish accountability without direct supervisory authority.
Excellent organization, attention to detail, independence, integrity, discretion, and adaptability.
Texas driver’s license, as the role requires flexibility and work at different entities when required.
Ability to perform work requiring visual acuity for reading computer screens and/or documents.
Accuracy, attention to detail, organizational and time-management skills, and high initiative.
Ability to stand for long periods and use keyboards, telephone keypads, and writing utensils.
Regular lifting of up to 20 pounds and occasional stooping and bending.
Use best practices and demonstrate up-to-date knowledge and skills in technology.

Nice To Haves

Experience working directly with a CEO, President, or senior executive.
Experience in complex, multi-entity or mission-driven organizations.
Background in business operations, consulting, strategic project management, or organizational transformation.
Familiarity with nonprofit operations, financial management, reporting, and process or systems improvement.

Responsibilities

Serve as an extension of the Group President in advancing strategic priorities and operational objectives.
Own special projects, operational assignments, and organizational initiatives delegated by the Group President.
Translate executive direction into actionable plans with defined objectives, timelines, deliverables, and accountability.
Anticipate challenges, resolve issues, remove obstacles, and maintain momentum across concurrent initiatives.
Provide concise updates on progress, risks, decisions needed, and recommended actions.
Collaborate with leaders across Morgan’s to coordinate activity and advance shared organizational goals.
Facilitate alignment and execution for initiatives spanning multiple departments or business units.
Establish ownership, milestones, and follow-up processes for assigned initiatives.
Identify operational gaps and improvement opportunities; recommend and implement practical solutions.
Promote accountability and collaboration without relying on formal reporting authority.
Participate actively in regular executive meetings, planning sessions, and leadership discussions.
Help turn leadership decisions into coordinated action plans and measurable outcomes.
Track key executive commitments and deliverables and elevate emerging risks and interdependencies.
Support leadership alignment while respecting the decision-making authority of existing executives.
Evaluate and execute new initiatives, programs, partnerships, and organizational opportunities as assigned.
Research alternatives, develop recommendations and business cases, and lead selected initiatives from concept through implementation.
Coordinate stakeholders, resources, and activities necessary to achieve project objectives.
Support change initiatives, process improvements, new operating models, and organizational expansion readiness.
Gather, synthesize, and present information for informed executive decisions.
Prepare operational summaries, reports, presentations, and recommendations.
Monitor relevant performance measures and progress against assigned objectives.
Support budget analysis, resource planning, vendor coordination, and operational assessments as assigned.
Exercise discretion and confidentiality with sensitive organizational matters.
Meet success measures including timely completion of presidential assignments, progress on organizational priorities, improved cross-functional coordination and accountability, practical resolution of operational challenges, sound judgment and escalation, and productive relationships across the Executive Leadership Team.

Benefits

Health, dental, and vision insurance; prescription drug discounts; employee assistance programs; and wellness programs.
Morgan’s pays 100% of employee-only coverage for Medical Plan 1, Dental, Vision, and Basic Life.
401(k) plans, profit-sharing plans, financial planning assistance, and matching contributions.
Three weeks of PTO accrual, with 40 hours eligible to roll over to the next calendar year.
11 paid holidays per year and paid parental leave.
Complimentary Family & Friends Season Passes.
Discounted single-day tickets after the complimentary ticket bank is exhausted, as well as discounts on in-park food, beverages, merchandise, birthday events, cabanas, and facility rentals.
$50,000 Basic Life/AD&D insurance policy at no cost to the employee.
Short-term and long-term disability coverage available.
Onsite Communicare partnership offering a $0 copay waiver, priority scheduling and appointments, prescription discounts, and home/work delivery.
$0 copay for a 24/7 telehealth nurse line.