Chief of Staff

Seen Health • Alhambra, CA

3d • $120,000 - $160,000 • Onsite

About The Position

Seen Health is revolutionizing senior care through the PACE model, integrating medical care and social support with a high-touch, interdisciplinary approach. Backed by top VCs, the company is building a culturally-focused, technology-enabled healthcare organization. Their mission is to empower seniors to age-in-place with dignity and provide peace of mind to their families. Seen Health is developing a comprehensive operating system focused on data and workflows to improve clinical outcomes, participant and provider satisfaction. The team is mission-driven, with expertise in healthcare, technology, and operations, inspired by personal experiences in caring for seniors. The name 'Seen Health' reflects their commitment to respecting and incorporating the individual beliefs, heritage, and values of underserved older adults.

This role is for a Chief of Staff to partner with the executive team during a period of rapid growth. The company has expanded significantly in the last 18 months and needs to formalize its operations beyond founder knowledge. The Chief of Staff will be responsible for mapping current processes, designing systems for scalability, and creating an organizational playbook. This role involves acting as a cartographer (mapping processes), an architect (designing operating systems), and glue (connecting functions). It requires working closely with the CEO and executives to build the organization for future growth, with a focus on adoption rather than just documentation.

Requirements

• 3–6+ years in strategy, operations, consulting, chief-of-staff, or business-operations roles.
• Strong follow-through and detail orientation.
• A systems builder who fixes root causes rather than applying band-aids, and who gathers requirements across teams before designing a solution.
• Strong process instincts — able to look at how work actually happens and see what is coordination overhead versus genuine structure.
• Fluent with data — able to define metrics, reconcile conflicting definitions, and build reporting that leaders actually trust.
• Exceptional written communication. A lot of this role is documentation that other people have to follow.
• Ability to prioritize and say no, and to push the thinking of the CEO and leadership rather than only take direction.
• High EQ and credibility across the full organization — influence without authority is the operating mode.
• Self-directed and comfortable with ambiguity — takes cross-functional problems that have no owner and runs with them.

Nice To Haves

• Experience scaling an organization through a similar inflection — roughly 100 to 200+ people — in a startup or high-growth healthcare provider setting.
• Experience building operating systems from scratch — planning cadence, reporting architecture, responsibility mapping, decision frameworks.
• Hands-on fluency with Notion (or a comparable knowledge system) and a track record of driving real adoption, not just building pages.
• Comfort with AI-enabled workflows and a bias toward automating reporting rather than staffing it.
• Business-fluency in Mandarin and/or Cantonese, sufficient for partnership and vendor conversations.
• Familiarity with value-based care, PACE, or capitated models.

Responsibilities

• Map every process end to end, across clinical operations, growth, transportation, finance, and administration.
• Classify each process as manual coordination, automated, or structural process — and identify precisely what breaks when we double.
• Prioritize and sequence the transitions that most need to happen before the next 100 people arrive.
• Map all scope currently in flight and who is working on what.
• Build and maintain a live areas-of-responsibility map, including the update mechanism that keeps it current as people join and roles shift — so it doesn't decay into a snapshot.
• Make it the default answer to "who owns this?", so institutional knowledge stops living in individual memory.
• Own the weekly, monthly, and quarterly rhythm of the company.
• Standardize the preparation, format, and output of every forum — ops huddles, stand-ups, leads meetings, operating reviews, financial and budget reviews, and board meetings.
• Own the planning and preparation for those forums directly, so leaders arrive ready and decisions get made in the room.
• Design and roll out the next iteration of the operating cadence as the company scales.
• Define how information moves up, down, and sideways — and build the mechanics that propagate it rather than trapping it.
• Aggregate every playbook scattered across the company into a single, navigable company wiki.
• Drive Notion adoption as the system of record, partnering with Seen Tech so the wiki and dashboards stay live rather than being rebuilt by hand.
• Define how decisions get made, recorded, tracked, and communicated.
• Maintain a decision register so decisions are propagated rather than recalled — and don't get quietly relitigated.
• Standardize reporting into one continuous roll-up that carries information from ops huddles through operating reviews to the board.
• Deliver and maintain a sanitized company dashboard — one trusted view, not a monthly rebuild.
• Bring structure to book close and financial processes, reconciliation against goals and targets, and how resources get allocated across the business.
• Document all of the above into the written operating manual for running Seen Health at 200 people, and drive its adoption across every function.

Benefits

• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability Benefits
• Parental and Caregiver Leave
• Lunch, as well as delicious snacks and coffee to keep you energized
• Paid Time Off across holidays, vacation time, personal days, and sick days
• 401k Plan
• Personal and professional development, including CME support and career growth opportunities
• Subscriptions and training on using AI tools including ChatGPT
• Relocation benefits available

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed