Chief of Staff

Northwoods • Dublin, OH

9d

About The Position

The Chief of Staff (CoS) is a senior, trusted partner to the CEO, accountable for increasing executive effectiveness, accelerating readiness, alignment, and follow-through on strategic priorities, and ensuring critical work advances with clarity, focus, and documented follow-through across the organization. Operating as an enterprise integrator and tracking transformation, the CoS translates the CEO’s priorities into structured plans, disciplined operating rhythms, and clear accountability across leaders and teams. The role enables execution through clarity, coordination, and escalation, transformation tracking, and high-priority special projects, enabling the CEO to focus on strategy, leadership, and growth rather than day-to-day coordination. This role operates with explicit CEO-delegated authority for follow-up and escalation on leadership commitments. The Chief of Staff serves as an independent, neutral force, holding leaders accountable through visibility, follow-up, and escalation, without direct authority, connecting work that would otherwise remain siloed, and acting as a clear communication bridge between leadership and the organization, including synthesizing inputs across leadership areas to translate the current state of the organization, surfacing gaps, morale risks, and misalignment. The role filters escalations, surfaces risks and tradeoffs early, and ensures decisions move from intent to action. This is a hands-on, highly visible role designed to adapt as Northwoods navigates significant growth and organizational change.

Requirements

• Bachelor’s degree required or equivalent professional experience operating in close proximity to senior executives.
• 6+ years of experience in roles involving executive partnership, operations, strategy, consulting, program management, or equivalent.
• Demonstrated credibility and presence operating with senior leadership teams, including the ability to influence, challenge, and align peers without positional authority.
• Direct, sustained partnership with senior executives, including CEOs, on prioritization, decision-making, and execution.
• Proven ownership of cross-functional initiatives requiring coordination across multiple leaders and teams.
• Demonstrated ability to design and run operating rhythms (meetings, follow-up, cadence) that improve execution and accountability.
• Experience supporting complex change initiatives, including growth, restructuring, or leadership transitions.
• Strong comfort operating with incomplete information, shifting priorities, and evolving role boundaries.
• Must be authorized to work in the U.S.

Nice To Haves

• Experience in SaaS, tech-enabled services, or PE-backed environments.
• Experience supporting Board or investor communications.
• PMP certification

Responsibilities

• Serve as a strategic thought partner to the CEO, with an enterprise-wide perspective informed by deep engagement across the leadership team, accountable for initiative prioritization, decision readiness, and effective use of executive time and focus.
• Design, run, and continuously improve executive and leadership team meetings so that each meeting results in documented decisions, owners, and follow-up with authority to enforce decision readiness, clear ownership, and documented follow-up.
• Facilitates the company’s operating cadence, ensuring consistent communication, accountability, and visibility across weekly, monthly, and quarterly rhythms.
• Filter and triage escalations, under explicit CEO delegation, ensuring issues are resolved at the right level while maintaining momentum.
• Act as a coordination and visibility lead for major organizational changes, accountable for the visibility into the milestone progress, risk visibility, and executive-level reporting.
• Coordinate, align, and advance cross-functional initiatives that cut across teams, unblocking issues by surfacing risks, clarifying ownership, and escalating where needed. En ter outcomes.
• Maintain a clear decision log (intended → decided → executed) to ensure alignment and closure. Diagnose where execution is breaking down, surface root causes, and ensure clarity, ownership, and escalation to resolve issues.
• Lead high-priority, time-bound CEO initiatives with a focus on definition, coordination, synthesis, and handoff rather than ongoing ownership from definition through execution and handoff.
• Prepare Board, investor, and senior stakeholder materials, including analysis, updates, and narrative development.
• Conduct research, analysis, and synthesis on strategic questions, market intelligence, and operational performance.
• Own preparation and follow-up for Board and investor interactions to reduce CEO load.
• Partner closely with the Head of Culture and Talent to support culture initiatives, internal communications, and leadership consistency during change.
• Design and coordinate all-hands meetings, CEO communications, and key leadership messages.
• Support CEO presence and leadership effectiveness through structured touchpoints, feedback loops, and follow-up actions.
• Serve as the CEO’s “eyes and ears,” surfacing organizational sentiment, risks, and disconnects early including detecting emerging morale risks, leadership misalignment, and execution blind spots, and translating these insights into actionable guidance for the CEO.
• Track leadership commitments and outcomes, ensuring follow-through through visibility and escalation without assuming operational ownership.
• Bring clarity, structure, and discipline to ambiguous or fast-moving situations.
• Create lightweight tools and systems to support accountability without adding unnecessary bureaucracy.

Benefits

• Medical (includes H.S.A. option with employer contribution), dental, and vision insurance
• Short- and long-term disability
• Company paid basic life insurance
• 401(k) with 4% company match and immediate vesting
• Free financial education and consultation
• Wellness program that helps you earn lower premiums
• Robust EAP program that includes free therapy sessions, lifestyle coaching, legal/ID theft services, and more
• 12 weeks fully paid parental leave
• Up to $5,000 adoption fee reimbursement
• $500 wellness reimbursement after 60 days of employment
• Generous PTO policy and 10 company paid holidays
• Company paid cell phone plan

What This Job Offers

• Job Type: Full-time
• Career Level: Senior