Chief of Staff, Wholesale

Lumen Technologies • ,

1d • $152,066 - $223,031 • Remote

About The Position

The Chief of Staff – Wholesale plays a pivotal role within Lumen’s GTM organization, serving as a strategic partner to the VP of Wholesale. This Director-level role combines executive advisory responsibilities with ownership of critical cross‑functional initiatives that drive execution, operating rigor, and transformation across the Wholesale segment.

Requirements

• A Bachelor’s degree in Business, Operations, or a related field is required.
• At least 8+ years of relevant go-to market, sales excellence, and/or including 5+ years in commercial consulting roles.
• Direct experience in Sales (mandatory), Customer Success operations, forecasting, or GTM transformation required.
• Outstanding communication and interpersonal abilities, with the capacity to inspire and lead and turn data into compelling narratives for executives, customers, and the board.
• Demonstrated ability to quickly establish credibility and build rapport with executives and stakeholders while influencing without formal authority.
• Proven track record of delivering results and achieving success in challenging environments.

Responsibilities

• Serve as a key adviser to the VP of Wholesale; Facilitate progression of primary objectives and provide solutions to challenges that arise while ensuring the VP’s time and executive presence are directed toward the highest‑impact deals, renewals, customer escalations, and thought leadership opportunities.
• Design and refine systems to ensure consistent monitoring of business objectives, including vital leading indicators from both financial and operational perspectives like pipeline health, forecast discipline, retention, and customer satisfaction metrics.
• Develop impactful messages and create compelling presentations on behalf of the VP of Wholesale. Represent and communicate leadership priorities across the organization and translate GTM performance into board and C‑suite facing narratives and content.
• Manage and drive initiatives ensuring alignment with organizational goals while enforcing accountability across Sales, CS, Marketing, Product, Operations and Finance for agreed outcomes.
• Provide oversight and establish linkages for projects and efforts spanning cross-functional domains from must‑win growth programs to customer retention initiatives; ensuring timelines and deliverables are met.
• Provide dotted-line support to teams of program managers and project managers, ensuring effective coordination and alignment of initiatives.
• Serve as the operational enforcer of new processes and behaviors across Sales and CS. Push transformation initiatives forward, partner with GTM leadership, and remove friction points in execution.
• Handle other responsibilities as assigned, showcasing adaptability and commitment to organizational needs.

Benefits

• Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.
• Bonus structure (short-term incentives, long-term incentives and/or sales compensation)

What This Job Offers

• Job Type: Full-time
• Career Level: Director