Chief of Staff to the CRO

Garner Health•New York City, NY

1d•Hybrid

About The Position

Garner is on a mission to transform the U.S. healthcare system by partnering with employers to redesign how healthcare works. We apply proprietary clinical metrics and a large patient dataset to identify the best-performing doctors and use incentives to guide members to the care that helps them get healthier, faster. This approach results in better care and lower costs for both members and employers. In five years, Garner has helped over 2.5 million people access higher-quality care and saved $1 billion in healthcare costs. The company has recently raised its Series E and has doubled five years running. This role offers the opportunity to solve a problem that touches every person in the country by fundamentally reimagining healthcare in the U.S. and using AI to scale that impact. This is a role for someone who wants to sit close to the decisions, deliver real impact, and be pushed to be the best version of themselves. As Chief of Staff, you will report to the CRO and act as their extension across the Revenue organization. You will run the operating rhythm that keeps a fast-growing revenue team aligned, ensure commitments made in leadership rooms turn into finished work, and take on projects that do not have an obvious owner. The role is hands-on: you will chase deliverables, build the tracker, prepare the deck, and follow the thread until it is closed. In return, you get a front-row seat to how a revenue organization is run at scale and a direct line to the people running it.

Requirements

4+ years of experience in a strategic problem-solving role; prior experience in management consulting, investment banking, or an early-stage startup environment
A strong ability to break down unstructured problems into their component parts, recommend solutions, and work with cross-functional stakeholders to implement them
A combination of high ownership mentality and detail orientation that has resulted in a track record of delivering operational initiatives
Strong analytical skills and the ability to synthesize insights from complex data
Interest and/or experience working in healthcare, with a mission to improve the U.S. healthcare system
A desire to do work that matters, and to be held to a high standard while doing it. You're energized by a mission with measurable outcomes, not just good intentions

Responsibilities

Run the CRO's weekly operating cadence: track commitments and deliverables across the Revenue leadership team, follow up on what is late, and make sure nothing falls through
Act as the CRO's extension in tracking Revenue projects and KPIs, surfacing risks early and staying on them until they are resolved
Own the Revenue OKR process end to end: planning, tracking, and execution across every Revenue team, and reporting progress to the CRO and the executive team
Coordinate budget and headcount requests for the Revenue organization, from business case through approval with Finance and People
Lead cross-functional projects on the CRO's behalf, coordinating with Product, Marketing, Finance, People, and Legal, and manage them through to completion
Work directly with the CRO on high-visibility initiatives for the business