Chief of Staff to the CEO

ServiceNet•Northampton, MA

3h•$60,000 - $80,000

About The Position

The Chief of Staff keeps the CEO's priorities moving by turning decisions into projects and projects into results, preparing the CEO for upcoming needs, and ensuring the strategic plan stays on schedule. The role attends meetings and visits sites on the CEO's behalf, tracks commitments across the executive team, researches issues, prepares briefings and talking points, drafts communications, supports work with legislators and local officials, surfaces positive news from across the organization, and works through ideas with the CEO. The position calls for an organized, dependable, curious person with sound judgment, discretion, and commitment to the organization's mission of serving individuals, families, and communities. The role is located in Northampton, Massachusetts. The schedule is Monday through Friday, 9:00 a.m. to 5:00 p.m., with flexibility needed outside these core days and hours. The starting annual salary range is $60,000 to $80,000, depending on qualifications and experience.

Requirements

Bachelor's degree in public administration, nonprofit management, business, social work, or a related field.
3–5 years of professional experience in nonprofit, human services, healthcare, government, or a similar setting.
Excellent writing, organizational, and project management skills.
Proficiency in Microsoft 365, including Teams, SharePoint, and Planner.
Ability to build simple dashboards and status reports.
Strong interpersonal skills and ability to build trust at every level of the organization.
Commitment to the mission and values of human services work.
Organized, dependable, and curious, with sound judgment and discretion.

Nice To Haves

Master's degree.
Experience managing projects or supporting senior leaders.
Experience with Power BI or similar tools.

Responsibilities

Prepare the CEO for meetings, presentations, events, and public appearances.
Work with the Executive Assistant to protect the CEO's time for strategic goals and initiatives.
Brainstorm with the CEO, research questions, and prepare background information, options, data, and draft materials for strategy decisions.
Coordinate executive team meetings and attend meetings on the CEO's behalf when needed, reporting back clearly.
Visit programs and sites on the CEO's behalf and report back clearly.
Track commitments across the CEO's direct reports and follow up to help ensure deadlines are met.
Manage special projects and cross-functional initiatives for the CEO from start to finish.
Track the strategic plan.
Gather and analyze data to support decisions.
Draft and edit communications for the CEO.
Collect and share good news from across the organization.
Act as a liaison between the CEO and staff, funders, community partners, and others.
Support the CEO's work with state, local, and community leaders.
Research issues, track relevant legislation and budget items, and prepare briefings, talking points, testimony, and letters.
Identify ways to improve internal processes, workflows, and how work moves across teams.
Support priorities related to culture, diversity, equity and inclusion, and employee engagement.