Chief of Staff, Operational Excellence

LUMA Energy•Santurce-NEOS, PR

1d•Onsite

About The Position

Acts as the strategic integrator, execution driver, and organizational amplifier for the Operational Excellence division by working side-by-side with the Chief Operational Excellence Officer (COEO) to ensure alignment across safety, long-term asset strategy, investment planning, portfolio governance, work planning/scheduling, QA/QC, and operational analytics. Serve as the COEO’s primary strategic advisor and orchestrates cross-functional alignment across Operations, Engineering, Regulatory, Finance, and customer-facing teams to ensure priorities across Strategic Asset Management, Investment Planning, Portfolio Management, Work Planning & Scheduling, and QA/QC remain synchronized resulting in cohesive operational decision-making and strengthened organizational effectiveness. Leads cross-functional initiatives targeting operational maturity — including workforce planning, safety culture, and rework reduction — to advance key organizational priorities and business goals, resulting in measurable improvements in execution consistency and performance. Prepare executive briefs, board materials, regulatory updates, and public-facing reports by partnering with business units and data & analytics teams to ensure operational intelligence is accurate, timely, and actionable, resulting in clear, data-driven communication that strengthens stakeholder understanding and trust. Ensure the COEO is prepared for key engagements by developing data-driven insights and scenario analysis, resulting in informed, high-impact participation in critical strategic and operational discussions. Manage the COEO’s operating rhythm, —including strategic planning sessions, governance forums, and interdepartmental reviews— to maintain organizational alignment and decision-making continuity across the enterprise. Develops and monitors strategic plans, performance metrics, and executive reporting to drive business results and continuous improvement, while identifying risks, bottlenecks, and gaps across planning and execution, recommending mitigation strategies, resulting in more disciplined and proactive organizational performance management. Leads communication streams governance activities and change management initiatives while driving a culture of radical transparency and operational discipline, resulting in organizational clarity, reduced rework, and improved accountability across the company. Champions and models enterprise-wide adherence to governance, compliance, and ethical standards while fostering a workplace culture rooted in diversity, safety, fairness, open communication, and the highest levels of ethical behavior to uphold organizational integrity and regulatory alignment. Leads and supports organizational strategies for the restoration of critical services and emergency preparedness to ensure business continuity and community trust. Embraces and leads additional strategic responsibilities as needed to advance enterprise objectives and organizational resilience.

Requirements

Bachelor’s degree in management field
12 years' experience in similar functional role, with responsibilities of leading transformational projects, strategic initiatives enterprise-wide, governance, stakeholder management, with at least 6 years' progressive experience in a senior leadership role leading enterprise-level initiatives and influencing cross-functional senior stakeholders.
Experience driving alignment across senior leadership and multifunctional stakeholders in a matrixed organization.
Experience working with workflows design and project management for enterprise-wide initiatives.
Master’s degree in a relevant field may substitute when accompanied by a minimum of 10 years of experience performing related functions and at least 4 years of progressive experience in senior leadership role leading enterprise-level initiatives and influencing cross-functional senior stakeholders.
Doctor’s degree in a relevant field may substitute when accompanied by a minimum of 6 years of experience performing related functions and with progressive experience in senior leadership role leading enterprise-level initiatives and influencing cross-functional senior stakeholders.
Strategic Thinking & Business Acumen: Translates executive vision into actionable strategies aligned with business priorities.
Executive Stakeholder Management: Builds strong relationships with senior leaders to ensure alignment and effective communication.
Cross-Functional Leadership & Influence: Influences across functions and levels to drive alignment and execution without direct authority.
Execution & Project Governance: Drives and monitors strategic initiatives to ensure timely and effective delivery of results.
Organizational Effectiveness & Change Enablement: Improves processes and supports organizational change to enhance overall performance and alignment.

Responsibilities

Serve as the COEO’s primary strategic advisor and orchestrates cross-functional alignment across Operations, Engineering, Regulatory, Finance, and customer-facing teams to ensure priorities across Strategic Asset Management, Investment Planning, Portfolio Management, Work Planning & Scheduling, and QA/QC remain synchronized resulting in cohesive operational decision-making and strengthened organizational effectiveness.
Leads cross-functional initiatives targeting operational maturity — including workforce planning, safety culture, and rework reduction — to advance key organizational priorities and business goals, resulting in measurable improvements in execution consistency and performance.
Prepare executive briefs, board materials, regulatory updates, and public-facing reports by partnering with business units and data & analytics teams to ensure operational intelligence is accurate, timely, and actionable, resulting in clear, data-driven communication that strengthens stakeholder understanding and trust.
Ensure the COEO is prepared for key engagements by developing data-driven insights and scenario analysis, resulting in informed, high-impact participation in critical strategic and operational discussions.
Manage the COEO’s operating rhythm, —including strategic planning sessions, governance forums, and interdepartmental reviews— to maintain organizational alignment and decision-making continuity across the enterprise.
Develops and monitors strategic plans, performance metrics, and executive reporting to drive business results and continuous improvement, while identifying risks, bottlenecks, and gaps across planning and execution, recommending mitigation strategies, resulting in more disciplined and proactive organizational performance management.
Leads communication streams governance activities and change management initiatives while driving a culture of radical transparency and operational discipline, resulting in organizational clarity, reduced rework, and improved accountability across the company.
Champions and models enterprise-wide adherence to governance, compliance, and ethical standards while fostering a workplace culture rooted in diversity, safety, fairness, open communication, and the highest levels of ethical behavior to uphold organizational integrity and regulatory alignment.
Leads and supports organizational strategies for the restoration of critical services and emergency preparedness to ensure business continuity and community trust.
Embraces and leads additional strategic responsibilities as needed to advance enterprise objectives and organizational resilience.