Chief of Staff, Marketing

Neighborly®•Irving, TX

1d•Hybrid

About The Position

Neighborly is seeking a Chief of Staff for the Marketing team. This role serves as the CMO’s chief strategic and operational partner, translating Marketing strategy and priorities into executable operating plans. The Chief of Staff will lead the Marketing P&L, including annual planning, quarterly reforecasting, and ongoing investment governance. They will build and maintain business cases, ROI models, and performance dashboards to measure the effectiveness of Marketing investments, focusing on lead quality, incrementality, and customer journey outcomes across paid and organic growth channels. This role drives operational execution of Marketing’s top objectives, ensuring clear ownership, milestones, and accountability. The Chief of Staff acts as a strategic problem solver and escalation point for critical barriers, proactively identifying risks and clearing obstacles. They will also coordinate Marketing leadership rhythms to ensure meetings are decision-oriented and result in clear actions and follow-through.

Requirements

7 + years of experience in strategy/consulting, marketing, finance, or general management roles.
Experience in strategy/consulting is required.
Strong financial and business acumen, with demonstrated experience managing budgets, P&Ls, and investment trade-offs.
Ability to develop robust, quantitative models that combine data from multiple sources to identify trends in business performance
Experience with advanced Excel functions and visualization tools
Deep understanding of modern marketing operations, including performance marketing, local marketing dynamics, customer journey optimization, and data-driven decision-making, with working knowledge of how paid and organic channels contribute to growth outcomes.
Systems thinker with the ability to simplify complexity, design scalable processes, and drive operational rigor.
Bachelor’s degree in business, Finance, Marketing, Operations, or related fields.

Nice To Haves

Experience in franchise, multi-brand, or multi-unit businesses strongly preferred (complex stakeholder environments, brand-to-brand dynamics).
Master’s degree (MBA or equivalent) strongly preferred, particularly with a focus on strategy, organizational leadership, or operations.

Responsibilities

Serve as the CMO’s chief strategic and operational partner, translating Marketing strategy and priorities into executable operating plans.
Lead the Marketing P&L, including annual planning, quarterly reforecasting, and ongoing investment governance to ensure resources are deployed against the highest-return initiatives.
Build and maintain business cases, ROI models, and performance dashboards to measure the effectiveness of Marketing investments, with a strong focus on lead quality, incrementality, and customer journey outcomes, with particular focus on insights across both paid and organic growth channels.
Drive operational execution of Marketing’s top objectives and key initiatives, ensuring clear ownership, milestones, and accountability across teams, including the coordinated deployment of growth initiatives across paid and organic media channels.
Act as a strategic problem solver and escalation point for critical barriers or challenges to marketing-led initiatives, proactively identifying risks and clearing obstacles, including those impacting performance or scalability of growth initiatives.
Coordinate Marketing leadership rhythms (weekly, monthly, quarterly, and annual), ensuring meetings are decision-oriented and result in clear actions and follow-through, including review of growth initiative performance and data-driven optimization opportunities.