Chief of Staff, Customer Engagement

Bayer•Hanover Township, NJ

2d•$154,640 - $231,960•Onsite

About The Position

The Chief of Staff, Customer Engagement role is responsible for partnering closely with the SVP, Customer Engagement to enable innovative approaches aligned to the U.S. Pharmaceutical business and organizational objectives. In this role, you incorporate innovative, integrated, and straightforward ways of driving and delivering impact across Customer Engagement and the broader organization; You act as an ambassador and key interface between the SVP, Area VPs, AGMs, Field Operations, Learning and Development, and other cross‑functional partners within Bayer and externally, managing highly sensitive and confidential executive information, analyzing, summarizing, and channeling it appropriately. You work strategically across the organization to drive innovation, ensure organizational readiness, generate alignment, and execute dynamic change that accelerates outcomes and performance, while fostering change thinking and leadership adaptability to address identified gaps and opportunities. You partner with the Customer Engagement Leadership Team to shape how Customer Engagement functions, enhance operational efficiencies, and identify and implement industry‑leading changes, leveraging internal and external best practices and pilots to continuously elevate impact.

Requirements

BS/BA with 5 or more years of progressive experience in a relevant field
Experience in business consulting, strategic planning, marketing, market access, or other closely related experience
Excellent interpersonal and communication skills
Excellent strategic thinking and problem‑solving skills
Good project management skills
Strong ability to understand, or quickly learn, complex political landscapes and business insights

Nice To Haves

Advanced degree (MBA or PhD) with 2 or more years of relevant experience

Responsibilities

Secure resourcing (people and funding), drive connections, networking, and knowledge exchange to enable Customer Engagement priorities
Partner with the Customer Engagement Leadership Team to optimize how CE functions, enhancing operational efficiencies and implementing industry‑leading changes
Look internally and externally for ideation and best practices, designing and driving pilots that test and scale innovative approaches within the organization
Work strategically across the organization to drive innovation, ensure organizational readiness, generate alignment, and execute dynamic change that accelerates outcomes and performance
Independently develop and deliver broad operational business support for the SVP, Customer Engagement, including executive summaries on key topics, appointments, and responsibilities
Oversee management of the CE Leadership Team, including developing monthly meeting agendas, managing live meetings, capturing and disseminating minutes, and following up on action items to ensure completion
Drive CE communication plans and collaborate effectively with cross‑functional partners (e.g., P&P, Market Access, Medical, Enabling Functions) and within CE to understand customer and business needs and recommend innovative solutions
Evaluate issues, problems, and highlights from AVPs, AGMs, Brands, and cross‑functional partners and communicate these to the CE Leadership Team with the appropriate context and perspective
Identify efficiency gaps and bottlenecks across Pharmaceutical functions and drive solutions that enable more rapid execution and resolution
Lead and manage CE initiatives and missions, including defining resource needs, timing, and outcomes, and coordinating internal stakeholders and external vendors
Manage highly sensitive and confidential executive information, analyzing, summarizing, and channeling it appropriately
Plan high‑level meetings and workshops and proactively develop and prepare presentations, speeches, keynotes, memos, financial overviews, reports, and decision briefings