Chief of Staff, Cloud & Infrastructure

Ensono•Downers Grove, IL

13h•Hybrid

About The Position

As the Chief of Staff for the Global Cloud and Infrastructure organization, you will serve as a strategic partner and trusted confidant to the SVP, Cloud & Infrastructure. This is a high-impact, high-visibility role at the intersection of strategy, operations, people, and culture — and it comes at a pivotal moment, as Ensono's Infrastructure organization undergoes significant growth and transformation. You will be the connective tissue of a globally distributed, highly capable team — bringing cohesion, accountability, and momentum to an organization that is evolving rapidly. You will elevate leadership capabilities, drive associate engagement, and build the communication and operational rhythms that allow the team to execute with consistency and clarity. This role requires deep emotional intelligence, a genuine passion for developing people, and the organizational change management expertise to guide a complex team through transformation. You will invest in building a strong internal network across Ensono so that you can get things done, align priorities, and remove friction across organizational boundaries. As a key member of the broader Ensono Chief of Staff community, you will collaborate closely with peer Chiefs of Staff within Global Operations to drive enterprise-wide alignment and shared program excellence.

Requirements

5–8 years of management experience, ideally within an IT infrastructure, managed services, or managed hosting environment.
Demonstrated high emotional intelligence, with the ability to coach leaders at all levels, navigate ambiguity, and build trust across diverse and geographically distributed teams.
Proven experience leading organizational change management initiatives and driving cultural transformation within a complex, matrixed organization.
Highly motivated self-starter with strong interpersonal, collaboration, and leadership skills.
Excellent communication and presentation skills, with the ability to deliver clear, organized, and impactful messaging to diverse audiences across all levels.
Proven ability to build and leverage a strong cross-functional internal network to drive results and execute priorities.
Strong project management skills; able to structure, manage, and coordinate multiple programs and workstreams simultaneously.
Experience in headcount management, budgeting, and financial planning processes.
Sound judgment, decision-making ability, and the confidence to provide direct, candid feedback to senior leaders.
Ability to thrive in a fast-paced, high-change environment with shifting priorities.

Nice To Haves

Background in managed hosting, infrastructure services, or IT operations.
Experience working across global teams, including with India-based delivery organizations.
Prior experience in a CPE (Culture, People & Experience) or talent-focused role.

Responsibilities

Serve as a strategic partner and confidant to the SVP, Cloud & Infrastructure — providing candid counsel, closing execution gaps, and ensuring organizational priorities are clearly owned and actioned.
Lead organizational change management efforts as the Cloud and Infrastructure organization undergoes significant transformation, including supporting structural changes, culture evolution, and associate readiness.
Design and execute a communications strategy that delivers consistent, transparent, and frequent messaging to a geographically dispersed Cloud and Infrastructure organization.
Establish and maintain the rhythm of business for the organization — including meeting cadences, staff meeting management, efficiency and cost savings, metrics reviews, and goal accountability frameworks.
Coach and develop next-level leaders across the Cloud and Infrastructure team, building leadership capabilities, emotional intelligence, and cross-functional effectiveness throughout the organization.
Drive associate engagement strategies — identifying gaps, designing programs, and creating an environment where associates feel connected, valued, and motivated.
Partner with the Managing Director, Ensono India and global regional leaders to ensure cross-geographic alignment, inclusion, and consistent program execution.
Collaborate with HR Business Partners (Culture and People Experience or CPE at Ensono) to develop and execute talent strategies, including leadership development, career pathing, and associate engagement initiatives.
Partner with FP&A and business leaders to support headcount management, budgeting, planning, and forecasting processes.
Build and maintain a robust internal network across Ensono to enable effective cross-functional execution and accelerate the delivery of priority initiatives.
Plan and execute leadership offsites, team events, and culture-building programs that foster connection, alignment, and shared purpose.
Identify, structure, and drive multiple programs and initiatives in support of the Cloud and Infrastructure strategy and operational excellence.
Develop and manage meeting strategies, agendas, executive presentations, and action item follow-up to ensure accountability at all levels.
Provide ongoing stakeholder updates, proactively identify program and organizational risks, and recommend timely solutions.

Benefits

Unlimited Paid Days Off
Three health plan options
401k with company match
Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts
Family Forming Benefit including fertility coverage and adoption/surrogacy reimbursement
Paid childbearing and paternal leave
Education Reimbursement, Student Loan Assistance or 529 College Funding
Sabbatical leave
Wellness program
Flexible work schedule