Chief of Staff, Brokerage Product & Customer Care
About The Position
As Chief of Staff to the VP of Brokerage Product & Customer Care, you will be a strategic partner, trusted advisor, and operational leader supporting a critical business unit. Acting as an extension of the VP, you will drive cross-functional initiatives, establish effective operating rhythms, and translate strategic priorities into execution across cross-functional teams. With a broad view of the business, you will partner with leaders across the organization to improve alignment, strengthen operating mechanisms, and enable the successful delivery of high-impact initiatives. You will also play a key role in shaping the organization's strategy, priorities, and culture while helping the team operate with clarity, focus, and excellence. This role is based in our Menlo Park, CA office, with in-person attendance expected 5 days per week. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.
Requirements
- 8+ years of experience in strategic operations, product management, management consulting, corporate strategy, or a chief of staff role, preferably within a fast-growing fintech, financial services, or technology environment.
- Exceptional interpersonal and relationship-building skills, with a proven ability to influence, advise, and collaborate effectively with executive leaders and cross-functional partners.
- Strong written and verbal communication skills, with a knack for translating complex technical, product, and operational concepts into clear, compelling narratives.
- Strong product judgment and the ability to turn ambiguous opportunities into a clear strategy, roadmap, and execution plans.
- Demonstrated success managing large-scale operational frameworks, corporate planning processes, or intricate cross-functional projects.
- Comfort navigating ambiguity, managing competing priorities, and executing efficiently in a fast-paced environment.
Responsibilities
- Serve as a strategic partner to the VP of Brokerage Products & Customer Care, helping translate vision into actionable plans and operating rhythms that enable clarity, alignment, and accountability across the organization.
- Design, optimize, and manage the organization's business rhythm, including leadership meetings, quarterly business reviews (QBRs), and annual planning cycles to ensure accountability and alignment.
- Drive complex, large-scale product initiatives from concept to execution, providing feedback to enhance product design, narrative, and execution
- Partner with HR, Finance, and Recruiting to oversee headcount planning, resource allocation, and talent development initiatives to foster a healthy, inclusive, and high-performing team culture.
- Manage high-priority, ambiguous projects on behalf of the VP, acting as a tactical decision-maker and problem-solver.
Benefits
- Performance-driven compensation with multipliers for outsized impact
- bonus programs
- equity ownership
- 401(k) matching
- 100% paid health insurance for employees with 90% coverage for dependents
- Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more.
- Employer-paid life & disability insurance
- fertility benefits
- mental health benefits
- company holidays
- paid time off
- sick time
- parental leave
- Exceptional office experience with catered meals, events, and comfortable workspaces.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
