Chief of Staff & Agents

Ekho•New York, NY

1d•$150,000 - $200,000•Onsite

About The Position

Ekho is revolutionizing the automotive retail industry by enabling online vehicle purchases and deliveries, a feat previously impossible for many dealerships. We have built a robust foundation for handling complex state-specific titling, registration, and legal requirements, allowing for seamless cross-state sales. Our next phase involves integrating AI to enhance the transaction layer for both online and in-store experiences. Unlike other startups, our competitive advantage lies in our established compliance framework and DMV relationships, not just AI models. This role is crucial for driving Ekho's growth by tackling the most strategic problems, initially focusing on marketing and then expanding to cross-functional operational areas like RevOps, CS Ops, Hiring, and BizOps. A key aspect of this role is building and orchestrating AI agents to automate and scale various business functions, creating a significant leverage point for the company.

Requirements

3-5+ years of experience in top-tier consulting, investment banking, product management, or a notable startup operations role.
Demonstrated experience in cross-functional work and strong operating skills.
Ability to tackle unfamiliar problem spaces and view them as puzzles.
Proven track record of shipping solutions and driving tangible impact, rather than just strategy.
Experience building AI agents, not just using them.
Proficiency with AI tools and a clear opinion on effective tools.
Willingness to work long hours when the work is demanding and valuable.
Desire to build and grow within a startup environment, with potential paths to lead strategic functions or own agent infrastructure.
Comfortable with a fast-paced, iterative work environment.

Nice To Haves

Experience in the automotive or retail industries.
Familiarity with GTM strategies and execution.
Experience with HubSpot or similar CRM/marketing automation tools.
Understanding of state-specific titling and registration processes.
Experience with AI orchestration patterns and evaluation methodologies.

Responsibilities

Own Ekho's marketing function end-to-end, including paid spend optimization, content engine, outbound to dealers, and GTM strategy.
Tackle critical cross-functional priorities such as RevOps (lead-to-customer handoff, renewals, dealer lifecycle instrumentation), CS Ops (customer-comms quality, health scoring, automated status updates), Hiring (sourcing engine, onboarding playbook), and BizOps (dashboards, offsites, company systems).
Develop and implement AI agents to automate and scale long-tail functions across marketing, sales, and operations.
Build the agent orchestration layer, including patterns, evaluation loops, and internal tooling, that will be used across the company.
Identify and solve the most strategically important problems facing the company.
Manage budgets for experiments without undue scrutiny.
Contribute to a culture of innovation and rapid execution, particularly in the application of AI.