Chief Nursing Officer, Anna Jaques Hospital

Beth Israel Lahey Health•Newburyport, MA

2d•$220,000 - $250,000•Onsite

About The Position

Reporting to the Hospital President, the Chief Nursing Officer (CNO) is responsible for overseeing the strategy, operations, and systems that ensure the delivery of patient-centered nursing care at the highest quality. A key aspect of this role is advancing nursing practice through continuous professional development, innovation in nursing care, and a commitment to operational excellence. The CNO provides executive leadership in all areas related to nursing leadership, clinical practice, quality improvement, and cost management/revenue optimization, ensuring that nursing initiatives align with and support the hospital's strategic and operational goals.

Requirements

Master's degree in Nursing and Business Administration, Healthcare Finance, or Hospital Administration required.
Massachusetts Nursing License required.
10 years of progressively more responsible executive/director level leadership experience in patient care in an acute care setting.
High-level comprehension of Finance and Accounting and the ability to manage both capital and operating budgets of a complex nature.
Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
A thorough understanding of the health care environment and all applicable laws and regulations.
In depth knowledge of system thinking, change leadership, shared governance, matrix reporting, continuous improvement, process improvement and critical thinking.

Nice To Haves

Doctoral Degree Preferred. (DNP or PhD)
Advanced knowledge of professional nursing practice in an executive or specialty practice area as evidenced through certification (e.g. CENP, NEA-BC, FACHE, etc.) preferred.
Epic experience a strong plus and/or a thorough understanding of the Electronic Medical Record system, concepts of clinical informatics, and other advanced health care technologies.

Responsibilities

Overseeing nursing practice across all hospital service lines, including the emergency department, medical/surgical, critical care, behavioral health, perinatal, perioperative, and both hospital-based and physician group ambulatory services.
Managing the selection, development, and performance of nursing staff, both directly and through Nursing Directors and Managers, ensuring the right talent is in place to meet goals related to staff experience, clinical performance, patient satisfaction, quality, and financial outcomes.
Leading a team of Directors and Managers in delivering systems and programs that optimize the efficient and effective provision of nursing care.
Serving as a mentor and resource to Nursing Directors and Nurse Managers, guiding them in their roles on various service line teams, and may have direct operational responsibility for specific nursing areas.
Collaborating closely with colleagues on the Senior Leadership Team to shape and achieve the hospital’s strategic and operational priorities.
Serving as the senior nursing leader in labor negotiations with unions representing nursing and clinical staff.
Fostering a constructive working relationship with union representatives and acting as a point of escalation for grievances and disputes.
Building and sustaining relationships based on trust, open communication, collaboration, and respect with all staff, physicians, Board Members, Beth Israel Lahey Health (BILH) partners, and community stakeholders.
Providing leadership in shaping and implementing a nursing philosophy that advances the discipline, drives patient care redesign, fosters relationships within and beyond the nursing division, and promotes ongoing education, information sharing, and professional growth.
Working with the Senior Leadership Team and direct reports to develop and manage operating and capital budgets, creating ongoing performance measures and evaluations, including productivity and budget targets.
Ensuring the recruitment, retention, professional development, and succession planning for patient care team members and leadership, fostering a highly engaged workforce.
Playing a key leadership role in addressing ethnic and racial disparities, promoting an inclusive environment for both patients and staff, and ensuring the nursing team reflects the diverse community it serves at all levels.
Participating in the development and implementation of technology solutions that enhance both clinical and administrative operations, including systems such as EPIC, Workday, and productivity applications.
Building and maintaining relationships, identifying opportunities to expand services, drive efficiencies, and enhance collaboration across the system.
Enhancing the care delivery model, focusing on care coordination, patient flow, length of stay, readmission rates, access to care, harm reduction, capacity management, and overall quality and efficiency.
Sustaining and strengthening the shared governance model for nursing, implementing a nursing organizational structure that supports this framework.
Ensuring effective nursing staffing plans and representing the hospital’s nursing staff to external professional organizations, building and maintaining relationships with nursing schools and educational institutions.
Providing leadership for continuous improvement in clinical quality and patient safety, including implementing National Patient Safety Standards and staying informed on trends in quality improvement.
Ensuring the ongoing compliance with all relevant regulatory bodies, including The Joint Commission, CMS, and the Department of Public Health.