Optum Serve Chief Medical Officer - Remote

UnitedHealth Group•Minneapolis, MN

3d•$292,000 - $438,500•Remote

About The Position

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together. Optum Serve (OS) is Optum and UnitedHealth Group’s enterprise-level federal business. The OS Chief Medical Officer is accountable for clinical vision and quality, population health management, and clinical growth and innovation aligned to the strategic priorities of our most valued customers. The individual in this role will work in close collaboration with the OS Chief Executive Officer (CEO), OS Chief Operating Officer (COO) and other business and clinical leaders across the broader Optum and UnitedHealth Group enterprise to enable OS future growth and help our clients to deliver on their mission. This is a key clinical and business leadership position reporting to the OS COO and is responsible for diverse functions within the organization. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Requirements

Medical Doctorate from an accredited medical school
Current board certification through the American Board of Medical Specialties (ABMS) or the American Osteopathic Association (AOA)
15+ years of experience in the healthcare industry to include; 5+ years’ experience as a Federal employee or working in the Federal sector specifically within or supporting VA/ DHA or CMS
10+ years of experience in clinical practice
5+ years of experience in executive leadership
Extensive experience in a senior leadership role within the healthcare industry
Proven track record of driving innovation and improving customer experience
Demonstrated success providing consultative services to government teams and executive leaders
Proficiency working in a matrix environment, with demonstrated ability in systems thinking and enterprise insight to solve complex business problems
Experience in motivating and influencing others at all levels within the organization
Demonstrated growth mindset in being open and able to break through barriers, while having an ability to leverage innovation
Experience working with multiple levels and departments leading a complex multifunctional team to define and accomplish objectives

Nice To Haves

Advanced degree, in addition to a medical degree, is preferred (e.g., MBA, MPH, PhD)
Active Medical License in at least one state
4+ years of experience in market leadership within a federal consulting organization
Extensive knowledge, understanding and demonstration of continuous improvement principles, practices and management systems
Proven leadership during organizational change to effectively drive transformation in a fast-paced environment, while being adaptable and assisting individuals through the transition
High degree of initiative, judgement and discretion

Responsibilities

Oversees executive clinical and quality oversight to OS programs, spanning a wide array of federal, state and commercial endeavors including services delivered in over 140 fixed clinics nationwide, 27 mobile medical units, large contracted provider networks and credentialling of >2M contracted care sites, a 24x7x365 global nurse advice line responsive to over 9.3M beneficiaries, and serving a diverse set of remote customers in 40 international locations.
Serves as the senior OS clinician responsible for providing guidance and oversight through direct and matrixed relationships for over 24 senior physicians and 700 clinical staff.
Develops and implements comprehensive medical and health strategies that align with OS’s vision and goals and leads initiatives to improve health outcomes and drive innovation in healthcare delivery.
Chairs the OS Executive Quality Committee (EQC) and provides oversight for all clinical, quality and peer review committees within the organization.
Represents OS in medical and healthcare forums, conferences, and industry events, establishing the organization as a leader in the healthcare sector, and engages internal and external stakeholders through thought leadership.
Serves as the most senior OS clinical representative to Optum Health (OH), UnitedHealthcare (UHC) and UnitedHealth Group (UHG), fostering integration and knowledge-sharing across products, services, and teams.
Oversight of clinical and quality teams enabling everyone to operate at the top of their capabilities.
Establishes a comprehensive view of health services across OS’s various contracts and capability areas to include public health, population health, access to care, social determinants of health, health equity, care coordination, preventive services, community engagement, health system planning, emergency preparedness, and program evaluation.
Provides oversight for optimizing the system of care provided to OS’s end-users, including but not limited to 6M Veterans eligible for VA Community Care Services and 16.2M Veterans eligible for medical disability examinations.
Collaborate with federal agencies and state governments to implement comprehensive programs that promote healthy lifestyles, including nutrition education, physical activity initiatives, mental health support, and preventive measures such as vaccinations, screenings, and early detection protocols to minimize the incidence of chronic and infectious diseases.
Manages OS’s clinical innovation portfolio, overseeing the development and execution of innovative projects and initiatives, monitoring and assessing performance, and making data-driven decisions to optimize outcomes and ensure continuous improvement.
Collaborates with other executive leaders across OS, OH, UHC and UHG to ensure alignment and integration of clinical innovation strategies across the enterprise, partnering with various departments to drive innovation and stay ahead of industry advancements.
Engages with customers and other external clinical and non-clinical leaders to ensure a common operating picture of the environment and to ensure we can engage the right leader, at the right time, with the right information to further our strategic plans and objectives.
Develops and supports strong relationships with veteran service organizations, military service organizations, government agencies, and partners to ensure their needs and expectations are met.
Analyzes feedback from customers to identify areas for improvement and drive continuous enhancement of customer service practices.
Offers expert advice and recommendations on content creation and serves as a trusted resource for both internal teams and external partners.
Collects, centralizes, reviews and approves marketing and thought leadership content before it is published, ensuring consistency, clarity and accuracy of OS’s public offerings. Also serves as a key contributor.