modern Chief Information Officer (mCIO)

First Call Computer Solutions•Missoula, MT

36d•$70,000 - $90,000•Hybrid

About The Position

At First Call Computer Solutions, we partner with Montana businesses, non-profits, towns, and schools to help them grow and modernize while preserving their unique Montana lifestyle. We are not a typical Managed Service Provider (MSP); we offer a comprehensive suite of services including IT, Cybersecurity, Compliance, Digital Marketing, AI, and Unified Communications. Our core philosophy centers on building strong relationships with both our clients and our team members, fostering an environment where individuals can grow, contribute, and be their authentic selves while helping Montana organizations operate more effectively, protect their assets, and succeed in a dynamic world.

Requirements

Proven experience in advisory, consulting, or leadership roles.
Experience facilitating stakeholder discussions and guiding outcomes.
Skilled in consultative selling and executive communication.
Business understanding of IT operations, cybersecurity frameworks, compliance, marketing maturity, AI adoption, and Unified Communications.
Proficiency with Microsoft 365, Teams, Outlook, PSA/CRM, quoting, and AI-enabled tools.
Bachelor’s degree in business, IT Management, or related field.

Nice To Haves

Other education or professional development in IT, cybersecurity, compliance, marketing, or AI is preferred.

Responsibilities

Serve as a strategic advisor, facilitator, and relationship leader for assigned clients.
Work with clients to uncover needs, pains, and opportunities, translating them into clear solutions that deliver business outcomes.
Collaborate across Cybersecurity, Compliance, Marketing, AI, and Unified Communications practices to bring the right expertise to clients at the right time.
Clarify business and organizational priorities by understanding what an organization is trying to accomplish.
Manage outcomes and accountability by translating strategy into objectives, tracking progress, and keeping stakeholders aligned.
Facilitate communication and collaboration by bringing people together, reframing issues, and focusing discussions on productive solutions and outcomes.
Engage in consultative selling by building trust, uncovering pain points, framing solution concepts, discussing financial aspects, and guiding decision criteria towards win-win outcomes.
Drive high-level IT outcomes as a key member of the MSP delivery team.
Explain the business value of core solutions such as Microsoft 365, Unified Communications, and cloud technologies.
Effectively use core tools for clear communication, simplifying complexity, and leveraging PSA/CRM, Microsoft 365, Teams, Outlook, PowerPoint, Excel, quoting, and AI tools.
Leverage Sales Engineers and Subject Matter Experts to provide clients with the necessary expertise and specifics of solutions.