modern Chief Information Officer (mCIO)

First Call Computer Solutions•Missoula, MT

35d•Hybrid

About The Position

At First Call Computer Solutions we work with Montana businesses, non-profits, towns, and schools that want to grow and modernize while keeping their Montana lifestyle intact. At First Call, you’ll find a place to grow, contribute, and be yourself while helping Montana organizations operate better, protect what matters, and thrive in an ever-changing world. We’re not your average MSP. We are doing IT (so much), but also have Cybersecurity, Compliance, Digital Marketing, AI, and Unified Communications services. Relationships are the most important outcome at First Call. We embrace uncommon levels of connection with the people we serve and the folks we work with.

Requirements

Proven experience in advisory, consulting, or leadership roles.
Experience facilitating stakeholder discussions and guiding outcomes.
Skilled in consultative selling and executive communication
Business understanding of IT operations, cybersecurity frameworks, compliance, marketing maturity, AI adoption, and UC
Proficiency with Microsoft 365, Teams, Outlook, PSA/CRM, quoting, and AI-enabled tools.
Bachelor’s degree in business, IT Management, or related field

Nice To Haves

other education or professional development in IT, cybersecurity, compliance, marketing, or AI preferred

Responsibilities

Serves as a strategic advisor, facilitator, and relationship leader for assigned clients.
Works with clients to uncover needs, pains, opportunities, and translate them into clear solutions that deliver business outcomes.
Works in our MSP IT practice, but collaborates across Cybersecurity, Compliance, Marketing, AI, and UC — to bring the right team member’s expertise and services to the table at the right time.
Clarifies Business & Organizational Priorities – Ask the right questions about customers to understand what an organization is really trying to accomplish.
Manages Outcomes & Accountability – Translate strategy into objectives, track progress, and keep stakeholders aligned.
Facilitates Communication & Collaboration – Bring people together; reframe issues; and keep discussions focused on productive solutions and outcomes.
Performs Consultative Selling – Build trust, uncover pain, frame solution concepts, discuss money, and guide decision criteria toward win-win outcomes.
Drives high level IT outcomes as key member of our MSP delivery team.
Works collaboratively with other service practices: Cybersecurity/Compliance, Digital Marketing, Professional Services, AI to drive business outcomes.
Explains Offerings Clearly – Articulate the business value of Microsoft 365, Unified Communications, cloud, and other core solutions.
Uses Core Tools Effectively – Communicate clearly, simplify complexity, and leverage PSA/CRM, Microsoft 365, Teams, Outlook, PowerPoint, Excel, quoting, and AI tools.
Leverages Sales Engineers and Subject Matter Experts to provide clients with the expertise and specifics of the solutions our clients need.
Lives our values (and yours)