Chief Information Officer (CIO): Daughters of the American Revolution

Hartman Executive Advisors•Columbia, SC

25d•Onsite

About The Position

The Chief Information Officer (CIO) provides strategic and operational leadership for the association’s technology environment—ensuring reliable, secure, and mission-enabling systems and services. This role oversees a complex application and digital ecosystem anchored by iMIS (including iMIS customizations and integrations), custom-built applications and websites (including ColdFusion), collaboration platforms across Microsoft 365 and Google environments, eCommerce solutions, retail store management, NetSuite financial planning and reporting, and genealogy-focused platforms and datasets. This role leads a small internal IT team and a network of third-party partners to deliver high-quality service, modernize platforms, strengthen governance, and advance an emerging information security program. This role partners broadly across the organization to support approximately 27 business capabilities spanning membership, customer/visitor experience, events, education, publications, retail, collections/library, governance, finance, HR, marketing/communications, legal, facilities/security, cybersecurity/risk management, volunteer management, workforce collaboration, business insights, and service request management.

Requirements

10+ years of progressive IT experience with at least 5 years leading teams and/or major programs (applications, infrastructure, service delivery, or security).
Demonstrated success running an application-heavy environment that includes both packaged platforms and custom-developed systems.
Experience with IT service management practices (incident/problem/change/request), vendor management, and operational governance.
Experience building or maturing an information security program (policy, risk, awareness, incident response, and baseline controls).
Exceptional communication skills—ability to regularly translate technical concepts to non-technical stakeholders and decision makers, enabling business decisions and leading cross-functional change.
Bachelor’s degree in Information Systems, Computer Science, or related field (or equivalent experience).

Nice To Haves

Experience in associations, nonprofits, member-serving organizations, or similar multi-stakeholder environments.
Hands-on familiarity with iMIS ecosystems (integrations, security roles, upgrades, and partner management).
Familiarity with web/application delivery in mixed technology stacks (including legacy platforms), and modern approaches to security and operational resilience.
ITIL / security certifications (e.g., CISSP/CISM) are a plus, especially given the security program buildout focus.

Responsibilities

Develop and execute a multi-year technology roadmap aligned to the association’s strategic plan, operational priorities, and member/customer experience goals.
Establish fit-for-purpose governance for technology demand intake, prioritization, architecture decisions, and delivery—balancing mission impact, risk, cost, and capacity.
Create lightweight but effective standards for solution design, integration patterns, documentation, and lifecycle management across packaged and custom solutions.
Manage IT Service Management and project delivery capabilities to measure and improve service delivery to the organization.
Chair the technology investment team comprising President General, Recording Secretary General, Executive Director, and Head of Finance.
Own overall health, configuration strategy, and roadmap for iMIS, including upgrades, integrations, security role design, data quality, and vendor management.
Partner with vendors supporting eMembership and eApps membership services.
Oversee iMIS customizations and associated third-party development partners; ensure changes are supportable, documented, tested, and governed.
Lead development and support of custom applications and websites, including ColdFusion-based solutions, ensuring performance, maintainability, and a secure SDLC.
Ensure digital platforms effectively support end-to-end business processes (e.g., membership lifecycle, event registration, education/LMS touchpoints, publications, retail transactions, donations, genealogy access, and visitor experiences).
Oversee productivity and collaboration services across Microsoft 365 and Google environments, including identity/access patterns, collaboration governance, and end-user enablement.
Ensure reliable endpoint, network, and cloud services; drive improvements in monitoring, patching, backup, and operational resilience.
Maintain effective IT service delivery (help desk/service desk, incident/problem/change management, asset management, and service request workflows).
Lead the development of an enterprise information security program in partnership with executive leadership—covering governance, policy, risk management, awareness, incident response, and technical controls.
Establish security fundamentals appropriate for an association handling member/customer data, eCommerce, and mission-critical digital properties (e.g., baseline controls, MFA, logging/monitoring, vulnerability management, and vendor risk assessment).
Ensure security requirements are embedded into application delivery and operational processes (secure change management, least-privilege access, and periodic access reviews).
Coordinate tests of the Security Incident Response and IT Service Continuity plans, including measures against defined recovery objectives.
Oversee technology supporting eCommerce and retail store management—ensuring reliable transactions, integration with finance/accounting, and alignment with security and operational requirements, including PCI standards.
Partner with Finance and business owners to improve reporting, reconciliation workflows, and customer/member transaction experiences.
Strengthen data practices across core systems (especially iMIS and integrated applications): data definitions, stewardship, quality checks, and reporting consistency.
Enable practical “business insights” via dashboards and operational reporting that supports leaders across membership, events, education, publications, retail, and genealogy services.
Manage IT budgets (operating and capital), contracts, licensing, renewals, and vendor performance (including development partners and managed services).
Collaborate with organization to drive application portfolio rationalization, consolidation, and lifecycle management to reduce redundancy and risk while improving service quality.
Lead, coach, and develop a team of 5 internal IT employees; establish clear roles, measurable outcomes, and a culture of customer service and continuous improvement.
Serve as a trusted partner to leaders across the organization; translate business needs into technology solutions that are secure, sustainable, and cost-effective.