NAC Chief Flight Follow

Northern Air Cargo • Anchorage, AK

7d • Onsite

About The Position

The Chief Flight Follower assists management in monitoring the day-to-day activities of the Flight Follower to ensure a cordial and productive work environment. This position maintains a high degree of knowledge pertaining to all applicable Federal Aviation Regulations (FAR’s) as well as NAC company policies and procedures to ensure the daily operation is safe, efficient, and meets performance goals.

Requirements

• Demonstrates a high degree of knowledge related to the FARs and dispatching best practices
• Demonstrates good leadership, problem solving and decision-making ability
• Excellent communication/interpersonal skills and the ability to develop positive, productive work relationships with all team members and stakeholders.
• Strong computer skills including Windows, Excel, PowerPoint and web browsers.
• Must be able to pass a pre-employment drug screening and background check.
• Ability to read and interpret documents such as government regulations, collective bargaining agreements, safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine correspondence and reports
• Ability to communicate effectively with crewmembers, management, internal stakeholders, etc.
• Ability to work with mathematical concepts.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in Written, Oral, Mathematical or diagram form and deal with several abstract and concrete variables
• Ability to solve practical problems and deal with a variety of concrete and abstract variables.
• High school diploma or equivalent
• Valid FAA Aircraft Dispatcher license, able to maintain competency. (Dispatchers must be 23 years of age per the FARs).
• One (1) year of experience supervising dispatchers or comparable function in an aviation environment. 2-3 years preferred.
• Experience coaching and mentoring others

Nice To Haves

• Previous airline experience, preferred.
• International dispatching experience, strongly preferred
• ETOPS experience, strongly preferred.

Responsibilities

• Ensures Flight Followers are performing all aspects of their daily duties and responsibilities related to NAC’s services with a sense of urgency in a 24/7 operation environment.
• Ensures compliance with company code of ethics and policies such as anti-harassment and anti-discrimination.
• Maintains effective working relationships with Flight Operations, Maintenance, and Cargo Operations personnel and management during daily operations.
• Assists the Manager of Flight Following by fielding daily operational or technical concerns by Flight Followers, Crew Members, Crew Schedulers, stations, maintenance, and government agencies as it relates to the flight operations.
• Provides work direction in the absence of normal operating instructions.
• Ensures there is a contact and timely flow of information between Flight Followers and all other departments during daily operations.
• Distributes the daily workload evenly amongst the Flight Followers and assists by working flights when the Flight Follower is overwhelmed or performs the duties of the Flight Follower when required.
• Monitors the work schedule for adequate shift coverage and arrange coverage.
• Provides on the job training for initial flight followers and administers Competency Checks.
• Schedules and provides classroom training for all Flight Follower for initial and recurrent training.
• Designs, implements, and trains courseware and other duties associated with Flight Following training.
• Provides training for on-the-job-training (OJT) instruction guidance.
• Coordinates with all other department heads to develop standards, and quality curricula relevant to ever changing operational requirements.
• Design courseware and curricula in coordination with subject matter experts.
• Conduct audits to ensure curricula content is thorough, relevant, accurate, and exceeds all FAR and Company policies
• Seek opportunities for automations and implement where practical
• Assist the Manager of Flight Following to develop and maintain Standard Operating Procedures (SOPs) towards the improvement of Flight Following.

Benefits

• Comprehensive insurance programs including medical, dental, and vision
• Company-provided benefits include life insurance, short and long-term disability, and an employee assistance program
• Competitive 401k match program with zero vesting period
• Annual bonus and salary review programs
• Competitive paid time off, personal days, and federal holidays
• Reimbursement benefits like fitness, transportation, and tuition up to $5,250 annually
• Plus, many employee discounts with major retailers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED