Chief Experience Officer

Girl Scouts of the USA•Madison, WI

12d•Hybrid

About The Position

The Chief Experience Officer (CXO) provides strategic leadership and oversight for the programs, camp, outdoor experiences, and Girl Scouts in Action after-school initiatives that bring the Girl Scout mission to life across Girl Scouts of Wisconsin Badgerland. The CXO leads and develops the teams responsible for high-quality council programs, camp, outdoor experiences, and works closely with the CEO to identify opportunities for growth, innovation, and continuous improvement. This leader ensures programs are relevant, innovative, accessible, financially responsible, and responsive to the interests and needs of today’s Girl Scouts. As a member of the Executive Leadership Team, the CXO works collaboratively across the council to advance Badgerland’s strategic priorities, increase participation and engagement, and strengthen the connection between Girl Scout experiences and youth retention.

Requirements

Bachelor’s degree in education, recreation, youth development, nonprofit management, business, or a related field, or an equivalent combination of education and relevant professional experience.
Minimum of seven years of progressively responsible leadership experience with demonstrated success in program development, growth, and staff leadership, preferably in a youth serving or nonprofit organization.
Experience developing community partnerships and working collaboratively with volunteers and external organizations.
Demonstrated executive judgment, strong communication skills, and the ability to lead teams, make timely decisions, and achieve organizational goals.
Demonstrated ability and sensitivity working with youth and persons of diverse backgrounds, cultures, and lifestyles.
Ability to translate strategic priorities into actionable plans, manage competing demands, and follow through on commitments.
Strong project management, problem-solving, and financial management skills, with an entrepreneurial and solutions-oriented approach.
Proven ability to build relationships, develop managers, and work collaboratively with staff, volunteers, and partners across the organization.
Leads with integrity, discretion, curiosity, and a commitment to learning and continuous improvement.
Exceptional written and verbal communicator.
Strong work ethic with a high degree of curiosity and a learning orientation; someone who leads and operates with a high level of integrity, confidentiality and discretion.
Must be able to occasionally work irregular hours, including nights and weekends.
Possess a valid drivers’ License and proof of insurance.
Must be able to work both in an office setting and independently off-site.
Must be able to work in an outside environment, where you have the ability to walk/hike daily, at various grades, elevations, and on uneven terrain.
Prolonged periods sitting at a desk and working on a computer.
Operate office equipment manually.
Occasional lifting or moving of materials as required for assigned duties.
Must be able to lift and/or move up to 25 pounds at times.

Nice To Haves

Advanced degree preferred.
Experience with camp operations, outdoor recreation, adventure programming, experiential education, or youth programming strongly preferred.
Spanish/Bilingual skills a plus.
Be or become a registered member of the Girls Scouts of the United States of America, have a working knowledge of Girl Scout philosophy and programming, and be committed to the Girl Scout mission.
Prior Girl Scout experience is preferred.

Responsibilities

Provides strategic leadership and direction for council delivered Girl Scout programs, camp, and troop experiences.
Ensures programs support the Girl Scout Leadership Experience (GSLE) and provide relevant and engaging opportunities in areas including STEM, outdoors, life skills, entrepreneurship, leadership, travel, Highest Awards, and experiences for older Girl Scouts.
Provides strategic leadership for Girl Scouts in Action, expanding opportunities to bring Girl Scout experiences to youth through schools and community-based partnerships and strengthening pathways to continued Girl Scout participation.
Leads the development and evaluation of the council’s annual program portfolio to increase participation, provide meaningful experiences across age levels and communities, and respond to the interests of Girl Scouts and families.
Ensures programs are delivered in a high quality and cost effectiveness consistent with council, GSUSA standards, and the National Program Portfolio.
Develops collaborative relationships with community organizations, educational institutions, businesses, and other partners that expand experiences available to Girl Scouts.
Keeps current on trends affecting girls and youth development and on GSUSA program priorities, standards, and requirements.
Provides strategic leadership for Badgerland’s camp and outdoor experience portfolio, including resident camp, day camp, troop camping, outdoor adventure, challenge course experiences, and other outdoor opportunities.
Develops strategies to increase participation and ensure camp and outdoor experiences remain relevant, inclusive, financially responsible, and responsive to the interests of Girl Scouts and volunteers.
Provides leadership and oversight for camp and adventure programming, including appropriate training, risk management, and compliance with council and GSUSA safety standards, American Camp Association standards, and applicable regulatory requirements.
Works closely with the Property team to ensure council camps and facilities support current and future program needs and provide safe, welcoming, and engaging environments.
Provides program expertise, participation and utilization data, and anticipated future needs to inform property planning, improvements, and capital priorities.
Leads, coaches, and develops managers and staff responsible for programs, camp, outdoor experiences, and Girl Scouts in Action, establishing clear expectations, priorities, decision making authority, and accountability.
Builds a strong management team and a culture of collaboration, communication, trust, inclusion, and continuous improvement.
Holds department leaders accountable for achieving annual goals, managing budgets, improving program quality, and delivering measurable results aligned with the council’s strategic priorities.
Develops annual operating plans, budgets, and measurable goals for assigned areas aligned with the council’s strategic priorities.
Monitors participation, satisfaction, program outcomes, revenue, expenses, and other performance measures and adjusts strategies when results are not meeting expectations.
Uses Girl Scout Voices Count, program evaluations, participant feedback, and other available data to evaluate and continuously improve Girl Scout experiences.
Ensures council resources are used effectively to achieve program, participation, and financial goals.
Serves as an active member of the Executive Leadership Team and contributes to council-wide strategy, planning, budgeting, culture, and decision making.
Works collaboratively across departments to ensure strong coordination among Program, Membership, Marketing, Advancement, Customer Care, Finance, Operations, and Properties.
Communicates opportunities, challenges, risks, results, and recommendations clearly and directly to the CEO and Executive Leadership Team.
Connects program and camp strategies with broader organizational goals for membership engagement, retention, visibility, and growth.
Represents Girl Scouts of Wisconsin-Badgerland with volunteers, community partners, donors, Girl Scouts of the United States of America, and other stakeholders.
Demonstrates commitment to the Girl Scout mission, vision, values, Promise, and Law.
Belief in the mission and values of Girl Scouting; be willing to subscribe to the principles expressed in the Promise and Law and Wisconsin Badgerland Girl Scouts mission, vision, and values.