Chief Engineer

Waterton•Chicago, IL

23d•Onsite

About The Position

The Chief Engineer will safeguard the interests of the owners by maintaining the physical condition of property and equipment according to company guidelines and standards, and protecting the property and equipment from damage, loss and deterioration. This position assesses and directs the service team.

Requirements

A minimum of five (5) years of plumbing, electrical, mechanical, drywall repairs, carpentry, and/or pool/spa maintenance experience.
Minimum of two years’ supervisory experience or equivalent is required.
High School Diploma or equivalent.
EPA-CFC Certification.
An EPA-LBP certification is required for any property older than 1978.
Ability to manage relationships and build rapport with others.
Ability to motivate others.
Ability to manage human resources concerns at the site level.
Sharp eye for hiring, engaging and retaining top maintenance talent.
Experienced user of Microsoft Office, especially Excel, Word and Outlook, as well as property management software like Yardi.
Ability to adapt as the situation warrants.
Ability to focus on multiple deadlines and change as the demands and fast pace requires.
Very strong project management skills, juggling big and small tasks alike.
Strong time and project management skills.
Ability to focus on the smallest details while keeping the larger process running effectively to meet and juggle tight deadlines.
Demonstrate tact and empathy when dealing with Resident and Associate concerns, and work to resolve them quickly, never losing sight of the criticality of customer service.

Responsibilities

Ensure service requests are assigned to appropriate service technician and completed professionally and accurately within twenty-four (24) hours, which may include scheduling an appropriate vendor if necessary.
Ensure that all service requests are signed off and report any variance from our 24-hour commitment where appropriate.
Update, execute and document preventive maintenance schedule on a regular basis and advise Community Manager of outstanding items.
Perform regular property inspections to ensure compliance with established standards regarding the grounds, risk management, safety, cleanliness and general appearance, including cleanliness and landscaping management.
Plan and direct the activities of the service team.
Partner with the Community Manager regarding all aspects of the employment cycle – recruitment, hiring, orientation, training and development, performance management and discipline in accordance with company policies and procedures.
Ensure apartments are ready for occupancy by overseeing and scheduling all facets of the make-ready process in accordance with leasing needs and as outlined in the Waterton Residential Standards of Performance. This includes but is not limited to move out/move in inspections, electrical, HVAC, plumbing, carpentry, appliance repair, carpet cleaning/replacement, painting, equipment maintenance, preventive maintenance and cleaning.
Assist Community Manager in preparing the property’s budget for normal maintenance operations and recommend property upgrades and capital improvements.
Monitor the budget and plan purchases and contracted services in accordance with approved budgetary guidelines.
Help make recommendations for capital improvement projects.
Maintain life safety equipment including but not limited to fire pumps, sprinklers, emergency generators, fire panels, smoke detectors, CO detectors, etc., including testing equipment as required.
Ensure there is a safe, clean and organized work environment (i.e. shop, pool maintenance room, storage areas).
Utilize all reasonable safety measures and precautions and require Associates to do the same.
Be an excellent teammate who helps create and deliver departmental and organizational goals, including sharing best practices on process improvement, refining and introducing new Standard Operating Procedures (SOP’s).