Chief Engineer of Residences
About The Position
Assists in managing all engineering and maintenance operations, including maintaining the building, grounds, and physical plant, with particular attention to safety, security, and asset protection. Provides input on budgets, capital expenditure projects, preventative maintenance, and energy conservation. Responsible for maintaining regulatory requirements and leads the emergency response team for facility issues. The role supervises the day-to-day operations of Engineering and supervises Engineering in the absence of the Director of Engineering. It helps manage property operations and engineering budgets, maintain property standards, provide exceptional customer service, manage profitability, and conduct human resources activities. The position supports The Ritz-Carlton’s Gold Standards and its commitment to excellent luxury guest service.
Requirements
- High school diploma or GED and 4 years of experience in engineering and maintenance or a related professional area, plus technical training in HVAC-R, electrical, or plumbing; OR a 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or a related major and 2 years of experience in engineering and maintenance or a related professional area, plus technical training in HVAC-R, electrical, or plumbing.
Responsibilities
- Supervise Engineering in the absence of the Director of Engineering.
- Assist in managing the physical plant, including equipment, refrigeration, HVAC, plumbing, water treatment, electrical, and life safety systems.
- Maintain and operate equipment at optimum effectiveness, efficiency, and safety.
- Establish and manage an effective rooms maintenance program.
- Verify compliance with Engineering departmental policies, standards, and procedures.
- Monitor controllable department expenses to achieve or exceed budgeted goals.
- Select and order new equipment, supplies, and furnishings.
- Inspect and evaluate facility conditions to determine required work.
- Recommend or arrange additional services such as painting, repairs, renovations, and replacement of furnishings and equipment.
- Supervise day-to-day Engineering operations.
- Maintain accurate logs and records as required.
- Assist with planning, scheduling, and evaluating preventative maintenance programs.
- Handle guest problems and complaints effectively.
- Empower employees to provide excellent customer service and model hospitality leadership.
- Help establish priorities for total property maintenance needs.
- Ensure ongoing communication across areas of responsibility regarding business objectives, expectations, and exemplary performance.
- Recognize team members’ contributions and maintain open, collaborative employee relationships.
- Ensure employees are treated fairly and equitably, provide feedback based on observed service behaviors, and solicit employee feedback.
- Supervise employees’ ability to execute departmental and property emergency procedures.
- Review employee satisfaction results to identify and address employee concerns.
- Help maintain compliance with facility regulations and safety standards.
- Verify disciplinary procedures and documentation follow Standard and Local Operating Procedures and support the Peer Review Process.
- Ensure property policies are administered fairly and consistently.
- Lead the emergency response team for facility issues.
- Provide input on budgets, capital expenditure projects, preventative maintenance, and energy conservation.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
