Chief Clinical Officer

Lifeline Connections • Vancouver, WA

12h • Onsite

About The Position

Lifeline Connections is a community-based behavioral health organization that specializes in providing confidential and compassionate care to individuals who experience substance use and/or mental health conditions. Our Vision - As the premier provider of substance use and mental health services in the Pacific Northwest, we are respected and the most trusted resource for behavioral health treatment and whole-person care. We provide a comprehensive continuum of coordinated quality services, foster enduring relationships, and empower our communities to truly thrive. Our Mission - Through superior customer service, high quality programs, and well-trained and dedicated staff, we inspire hope and support lifesaving changes for people affected by substance use and mental health conditions.

Requirements

• A master’s degree in a healthcare-relevant field with three (3) years of executive management experience in a behavioral health or integrated care setting.
• An active credential as a substance use disorder professional and an active license as a mental health clinician (LMHC, LCSW, LMFT, etc.).
• Must demonstrate expert-level clinical knowledge and awareness in behavioral health, integrated care, CCBHC, and population health.
• Excellent human relations, organizational, and communication skills.
• Proven track record of driving successful performance outcomes and accomplishing strategic organizational goals.
• Experience anticipating and responding to the needs of internal and external stakeholders.
• Strong financial and business acumen; knowledge of budgeting and forecasting methodologies.
• Skilled in analyzing and interpreting data and information to make informed decisions.
• Skilled in building partnerships with management, staff, and stakeholders to achieve not only department goals and objectives, but the strategic goals and objectives of the organization.
• Skilled in managing problems and situations where uncertainty is inherent, fostering hope and focusing on solutions.
• Ability to construct new and innovative solutions for complex and varying challenges and situations while considering the larger perspective or context.
• Ability to develop strong, enduring, and trusting relationships.
• Ability to foster the development and empowerment of cohesive teams.
• Experience developing and evaluating best practices and emerging trends for organizational applicability and appropriateness.
• Ability to effectively delegate responsibility and allocate available resources.
• Passionate about continuously improving and providing high quality care and service excellence to patients, families, employees, and our greater community.

Responsibilities

• Provides clinical leadership and oversight for all programs/services at Lifeline Connections.
• Facilitates a seamless, coordinated continuum of care by providing expectations for quality patient care and superior outcomes, standardizing clinical protocols, streamlining access, documentation for admissions/referrals, processes, and procedures across all programs/services and levels of care.
• Executes strategic goals and program expansion in accordance with the strategic plan, prioritizing CCBHC designation.
• Promotes collaboration using a shared and cooperative approach across teams/departments to align programs and services across the agency into a single continuum of care.
• Builds and maintains positive relationships with agency partners and other local/grassroots organizations ensuring access and continuity of care; serving as a visible and accessible leader in the community.
• Represents Lifeline Connections with stakeholder groups, such as legislative committees and Washington AAP, and advocates for patient centered care of individuals experiencing behavioral health conditions.
• Provides coaching and supervision of clinical leadership team, ensuring recruitment and retention of department staff.
• Facilitates and leads clinical department meetings and activities.
• Oversees the daily operations of programs, directors, and supervisors; oversees the development, implementation, and monitoring of clinical standards for all clinical employees; oversees hiring, orientation, training, development, and overtime of department staff.
• Ensures appropriate clinical education is available to support the development and continued competencies of clinical staff.
• Collaborates with human resources and program directors to ensure all staff providing billable services are registered, certified, or licensed as required by the Washington state Department of Health.
• Develops internal and external partnerships, coordinates and aligns initiatives, provides department oversight and support, and resolves problems related to clinical competencies; this includes partnering with internal and external stakeholders to ensure highly effective and efficient care delivery that reduces cost, improves quality outcomes, and delivers an excellent patient experience.
• Maintains working knowledge of all programs/services – including funding/reimbursement, outcomes, contractual obligations, stakeholders, etc.
• Works with staff to ensure new and existing patients have access to treatment/services in a timely manner and adherence to CCBHC criteria.
• Oversees and ensures clinical programs, services, and projects meet and exceed objectives, goals, outcomes, and contract performance indicators.
• Continuously evaluates the performance of clinical teams/programs and implements recommendations for changes.
• Develops and supports internal controls to ensure that policies and operating procedures are followed, necessary controls are effective and efficient.
• Responsible for identifying and effectively responding to the changing needs of the patients and the community.
• Strategizes and drives process improvements focused on innovative care delivery and/or operational models designed to improve clinical services, outcomes, and patient safety.
• Disseminates lessons learned.
• Establishes a culture of evidence-based decision making.
• Promotes the use and implementation of technology to streamline operations, facilitate communications, and optimize work processes.
• Available on-call, as necessary.
• Performs other responsibilities as assigned.
• Supports the achievement of agency goals, including development and implementation of new programs, in coordination and alignment with executive team and strategic plan.
• Leads the oversight, implementation, integration, and adoption of CCBHC.
• Collaborates with executive leadership team to provide and evaluate data for service excellence, outcomes, and utilization measurements.
• Participates and provides reports in executive leadership and board of directors meetings, and other leadership meetings, as necessary.
• Advocates for patients, family members, community members, and staff.
• Empowers clinical department to achieve optimal results, leading by example.
• Formulates objectives and priorities and implements plans consistent with long-term interests of the organization.
• Capitalizes opportunities and manages risks.
• Takes a long-term view and builds a shared vision with others, acts as a catalyst for organizational change.
• Empowers others to translate vision into action.
• Develops networks and builds alliances, collaborates across boundaries to build strategic relationships, and achieve common goals.
• Positions the organization for future success by identifying new opportunities; builds the organization by developing or improving services.
• Takes calculated risks to accomplish organizational objectives.
• Coordinates with the chief financial officer/finance on developing, monitoring, and analyzing department budgets.
• Ensures that scheduling and clinical workflows are continuously evaluated to identify areas for improvement and any resources needed to support optimal productivity.
• Collaborates with the human resources and finance/RCM to monitor the status of provider insurance enrollment and identify errors that generate delays in payment.
• Monitors and ensures compliance with all regulatory requirements, organization standards, policies, and procedures; and exhibits the value of continuous learning.
• Ensures that continuous quality improvement addresses both client needs and compliance with WACS, RCWS, and federal regulations and supports efforts towards ongoing quality improvement and improvement of treatment outcomes.
• Ensures that the agency treatment programs are maintained in such a way to be in substantial compliance with Washington state Department of Health (DOH), commission on accreditation of rehabilitation facilities (CARF), and other local, state, and federal certification reviews.

Benefits

• Multiple options for medical, dental, and vision coverage for employees and their eligible dependents.
• Employer-paid Short Term Disability, Long Term Disability, and Life Insurance, along with access to supplemental coverage options.
• 401(k) retirement plan
• Generous paid time off (PTO) that increases with years of service.
• Paid holidays and personal holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 101-250 employees