Chief Clinical Officer

GPW Health Center Inc•Salem, VA

17d•Onsite

About The Position

The Chief Clinical Officer (CCO) reports to, and works closely with, the CEO. He/she will also partner with other senior leaders and the Board of Directors to develop and implement strategies across the organization, including policies and plans to meet Lunera Health’s short- and long-term objectives. He/she must be energetic with excellent leadership, and communication skills, who is prepared to lead by example. He/she must be able to adapt to a continually evolving environment of a mid-size FQHC, be operations-savvy, and thrive in an autonomous and fast-moving workplace. The Chief Clinical Officer is responsible for providing both administrative oversight and primary care in a Federally Qualified Health Center (FQHC). Provides both oversight for the FQHC, and primary care for uninsured and underinsured patients with diverse medical conditions. In coordination with Lunera Health’s Executive Team, responsible and accountable for all clinical, administrative, and performance improvement activities in the Clinic.

Requirements

Valid license in the state of Virginia with no pending or previous disciplinary action from any state licensing entity; must be board certified in a specialty.
Current DEA license and CPR certificate.
A minimum of five years’ health care management experience required.
Knowledge of state-of-the-art medical scientific and treatment methods in the area of specialty, awareness of current medical, educational and psychosocial intervention procedures.
Experience launching medical programs and dealing with program audits.
Proven managerial and administrative skills and expertise, preferably in environments featuring ethnically and socially diverse staff and clients and characterized by time pressure and less-than-optimal staffing levels.
Creative skill, ability, resourcefulness and judgment in the analysis and solution of medical, managerial and administrative problems.
Experience working with information technology staff to implement and manage sophisticated practice management and/or electronic health software packages.
Perform clinical responsibilities within the organization’s established guidelines in an organized, efficient manner.
Ability to relate and communicate well to all cultural and ethnic groups in the community.
Demonstrated leadership ability, team management, and interpersonal skills.
Excellent analytical and abstract reasoning skills, excellent organization skills.
Ability to support the goals of the organization.
Ability to be flexible with work schedules and sites.

Nice To Haves

A proven track record in improving quality and safety in a complex health system is required. Must be a leader and champion of quality.
Deep experience with a proven Quality Improvement System (Lean, Six-Sigma, etc.) is ideal.
A proven track record of helping to lead a health system in the transformation into value-based care. Experience with developing clinically integrated networks, accountable care organizations/strategies, including value/risk-based contracting arrangements.
Thorough knowledge and understanding in trends in health care, including physician-hospital relationships, physician practice models, access issues, quality improvement processes, clinical information systems, and the implications of the changing health care environment for medical credentialing are essential.
Must be highly strategic with the ability to craft a vision and engage key stakeholders to achieve system-wide goals.
Exceptional interpersonal and relationship building skills required to initiate and develop productive working partnerships with all levels of management/leadership and staff. A highly collaborative style is essential.
Must have exceptional self-awareness as well as appropriate political skills to be able to successfully navigate across a complex, highly-matrixed environment.
Must be confident and decisive, but be a good listener and be flexible/adaptable as well.
Must be comfortable with ambiguity and with operating in a collaborative, shared leadership (matrix) environment. Must possess a personal presence that is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of Lunera Health.
Must be a visible leader. Leads/manages by “walking around” and engaging people at all levels across the health system. Proactive and passionate about quality, service and patient experience.
Demonstrated customer service orientation, seeking to understand customer requirements and exercising judgment in meeting their expectations, particularly when there are differences of opinions on needs and services, unanticipated contingencies or a divergence of ideas/perspectives.
Exceptional oral and written communication, team building and negotiation skills required. The incumbent must be able to clearly articulate and demonstrate commitment to high quality and patient safety, and the Philosophy, Mission, Vision and Values of Lunera Health and to inspire active support of these in others.
High emotional intelligence (EQ) is essential.

Responsibilities

Develop and implement systems and processes that ensure the highest quality of care, patient safety, and evidence-based medicine standards.
Serve as the clinical strategist for Lunera Health's Executive Team and representative of the medical profession to senior executives, the board of directors and community at large.
Oversee, direct and support the rendering of medical management decisions that maximize benefits for patients while pursuing and supporting corporate objectives.
Fully participate in all HRSA and OSV readiness activities and audits.
Participate in the Medical Advisory Committee of Board of Directors.
Work in conjunction with various clinicians to discuss actual, potential, and alleged risk management cases and potential system improvements to improve care at all medical sites.
Regularly review and revise medical care policies and protocols as standards of care are revised and/or as directed by licensing, funding and program organizations.
Ensure the development and maintenance of statistical data related to patient care and patient outcomes, to continually improve medical practices.
Conduct regular chart reviews and audits on a spot-check basis in addition to, and as part of, ongoing Quality Assurance programs.
Initiate and monitor a referral utilization review process.
Manage – by providing leadership and specific direction – all patient care professionals. Set the standards of professional performance for medical and clinical support staff.
Meet with staff providers on an on-going, regular basis to discuss clinical concerns and opportunities for care improvement.
Provide as-needed consultation support to staff providers on issues relating to health care delivery.
Implement Quality Assurance, Quality Improvement programs, measures, and monitoring, including performance reviews for medical staff, and a system of peer review. Report all QI/QAI efforts, identified issues, and tasks as indicated in the QI/QA plan, directly to the Chief Executive Officer, the Quality Assurance Committee of the Board of Directors, and relevant operational quality committees as applicable.
Examine existing medical care standards, protocols, and practices; revise and enhance; put in place benchmarks to ensure that patients are receiving the highest quality of care possible.
Develop, maintain and expand collaborations with multiple community agencies to support program development.
Develop a work plan for expanded special programs at all Lunera Health clinics. Components include fiscal, quality, efficiency, network, and patient satisfaction.
Perform patient assessment, physical examinations, order/perform necessary laboratory and diagnostic tests, proficiency testing, prescribe and dispense medications in compliance with GPWHC established medical protocols.
Strictly adhere to universal precautions as established by the Center for Disease Control and Prevention, Occupational Safety and Health Administration.
Maintain strict patient confidentiality.
Participate in monthly peer review/chart audit programs.
Complete documentation of client/patient findings and recommendations at the end of each visit according to established protocols; complete other required forms relating to patient’s visit.
Maintain awareness of current clinical treatment and information in the assigned area.
Manage client prescription refills on the assigned day.
Ensure positive interaction with patients, visitors, and staff.
Work with other members of the Lunera Health management team to implement new clinic operating processes and systems (including EMR) to enhance patient flow, improve clinic administration and facilitate operating excellence.
Ensure the efficient functioning of all clinic sites, and coordination of medical and administrative personnel, schedules, policies, and processes.
Develop, maintain and monitor medical budgets.
Maintain credentialing procedures and follow-up for all medical personnel; delineate clinical privileges.
Review patient grievances; recommend and implement measures to address.
Provide oversight of vaccine programs; obtain vaccines from, and submit monthly audits to, the County Health Department.
Prepare clinics for audits from various agencies and health plans.
Ensure adherence by medical staff to Lunera Health policies as they relate to behavior, attendance, schedules, and dress code.