Chief Administrative Officer

CHAMPION CREDIT UNION•Canton, NC

6d•Onsite

About The Position

The Chief Administrative Officer (CAO) serves as the executive leader responsible for the strategic direction, organizational effectiveness, and performance of the credit union's people, culture, employee development, and marketing functions. The CAO ensures the organization attracts, develops, engages, and retains top talent while cultivating a strong organizational culture and a consistent brand presence that supports employee and member experiences. The CAO collaborates closely with the Chief Executive Officer and executive leadership team to execute organizational strategy, strengthen leadership capabilities, enhance employee engagement, and advance the credit union's reputation, growth, and long-term success.

Requirements

Bachelor's degree in Human Resources, Business Administration, Marketing, Organizational Development, Communications, or related field.
Minimum 10 years of progressive experience in organizational strategy, people leadership, and business performance.
Minimum 5 years of executive or senior-level leadership experience.
Experience developing and executing strategic initiatives that improve culture, performance, employee engagement, and organizational growth.
SHRM-CP, PHR, or equivalent HR certification required.

Nice To Haves

Master's degree preferred.
Experience in financial services or other highly regulated industries preferred.

Responsibilities

Align people, culture, communications, and marketing strategies with the organization's mission, vision, values, and strategic plan.
Lead enterprise initiatives that strengthen employee engagement, member experience, and organizational performance.
Provide strategic oversight of talent acquisition, workforce planning, employee relations, compensation, benefits, performance management, compliance, and employee engagement.
Ensure the organization develops and retains a high-performing workforce capable of supporting future growth.
Champion leadership development, succession planning, and career pathing across the organization.
Establish enterprise strategies for employee training, professional development, leadership development, and organizational effectiveness.
Ensure development programs strengthen organizational capabilities and support strategic objectives.
Oversee succession management and leadership pipeline development.
Support a culture of accountability, development, recognition, and continuous improvement.
Provide strategic oversight of marketing, branding, advertising, public relations, digital media, and community engagement initiatives.
Ensure external messaging accurately reflects the organization's culture, values, and employee experience.
Align employer branding efforts with talent acquisition and retention objectives.
Guide communication strategies that strengthen brand awareness, member engagement, and organizational reputation.
Foster collaboration between HR and Marketing to support recruitment, onboarding, recognition, engagement, and community involvement initiatives.
Create strategies that position the organization as both an employer of choice and a financial institution of choice.
Ensure organizational values are consistently reflected in internal and external practices and communications.
Develop and monitor key performance indicators related to culture, employee engagement, leadership development, talent acquisition, brand performance, and organizational effectiveness.
Use workforce and market data to identify trends, risks, and opportunities.
Oversee budgets and resource allocation for assigned functions.
Evaluate organizational initiatives and drive continuous improvement efforts.
Lead and develop direct reports, including performance evaluation, coaching, and succession planning.
Ensure compliance with all applicable regulations, including Bank Secrecy Act (BSA), OFAC and the Patriot Act, and all state and federal laws.
Performs additional duties as assigned.
Provides executive leadership and oversight for assigned functions.
Responsible for establishing departmental strategy, allocating resources, developing talent, and ensuring achievement of organizational objectives.