Chick-Fil-A CSR - 1500

Inktel Contact Center Solutions • Layton, FL

1d • Remote

About The Position

We’re searching for Customer Service Agents to join us here at our dynamic call center for a catering program. You will be required to have your own equipment. In this role you will communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. Agents may be asked to transition to between channels at any time.

Requirements

• Excellent interpersonal and verbal skills, clear diction, tone and knowledge/use of proper grammar
• Ability to multitask by reading, typing, and navigating through applications while speaking with customers
• Seek 1+ yrs of experience & familiarity in the food ordering
• Must be able to communicate effectively with customers, management, and co-worker

Responsibilities

• Strong desire to be helpful and take ownership and resolve customer situations
• Identify root cause of inquiries by asking probing questions to determine the best solution
• Provided customer relationship management tool to research inquiries and document customer interactions
• Receive and respond to inbound customer inquiries via phone, email, and text while updating internal computer applications and systems
• Guide callers through troubleshooting, navigating the client's menus
• Maintain required product knowledge to deliver best in class service
• Exhibit a positive attitude and bring enthusiasm to work each and every day
• Proven record of great attendance and demonstrating skills as a team player

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees