Chemical Technician -Phoenix, AZ

National Carwash Solutions•Mesa, AZ

2d•$28 - $33•Hybrid

About The Position

The Chemical Technician plays a critical role in customer engagement and longevity. This role is responsible for ensuring maximum customer satisfaction, troubleshooting and resolving immediate issues, proactively addressing any potential issues, and identifying areas of opportunity related to the customer experience. The typical number of sites this role is responsible for is 50-75 sites per month. This role combines office and field work.

Requirements

Basic mechanical knowledge & aptitude.
Ability to communicate internally and externally across all levels of the organization.
Good Microsoft Office skills and basic knowledge of a computer.
Demonstrated ability to provide the highest level of customer service and support.
Ability to function with minimal supervision and work in a team environment.
Must be a self-starter and be extremely motivated.
Exemplary organizational skills and attention to detail.
Ability to support overnight travel up to 40% based on territory & customer needs.
Clean driving record with no more than three (3) moving violations within the past 5 years; no more than two (2) preventable, at-fault accidents within the past 5 years.
No impaired driving convictions within the past five (5) years and no charges currently pending.
Must maintain a valid driver’s license in this role.

Nice To Haves

Associate Degree in Business Administration or related field preferred; or equivalent practical experience.
Car Wash experience is preferred but not required.

Responsibilities

Provide professional, expert solutions to all customers to enable their business to be profitable and leave their customers satisfied with a clean, shiny, dry vehicle every time they use our products.
Perform titration of product as needed.
Perform volumetrics for product as needed.
Perform minor chemical equipment/application repairs.
Responsible for site chemical conversions & installations, and keeping the customers informed of progress.
Monitor customer levels and responsible for Chemical Inventory & replenishment orders placed at sites under responsibility.
Maintain Wash Key Reporting - Service Report.
Conduct NCS Site Surveys using the template.
Support & execute on corporate accounts (CTC) per the protocols.
Provide on-site revenue program training.
Conduct Technical & Chemistry basic training with appropriate location personnel.
Maintain accurate and up-to-date computer files (SF, Portal, Google & CTM) of customers and their issues.
Analyze customer outputs, and make recommendations on technical updates or ways to increase efficiency and wash counts for the designated site.
Identify areas of opportunity for our account, conduct an initial intake discussion and communicate to sales management.
Comply with all applicable OSHA, EPA, Local Regulatory Law, and company safety policies.