P/T CHEF SERVER

Nooksack Northwood Casino•Lynden, WA

1d•Onsite

About The Position

To provide prompt and courteous food and beverage service to guests in accordance with established policies as well as applicable laws and regulations while demonstrating and promoting positive guest relations. This position can or may work evenings, weekend, holidays or specials events as needed or required. Because of the Casino’s commitment to our guests and customer service, each employee may be expected to perform a wide range of duties from time to time. Such duties may or may not be related to their regular responsibilities.

Requirements

Must be able to obtain and maintain a valid Nooksack Tribal Gaming Agency license and Washington State Gaming Licenses.
Must be at least 18 years of age
Obtain and maintain a Class 12 or 13 Washington State alcohol server permit
Obtain and maintain a Washington State Food Handlers permit.
Obtain and maintain TIPS certification.
Attend the Nooksack Northwood Casino New Hire Orientation within two weeks of employment.
Knowledge of Washington State liquor laws.
Knowledge of Washington State Food handler laws.
Knowledge of wine, beer, liquor, and mixed drinks.
Knowledge of Lounge menu items.
Knowledge of hours of operation for the casino and all food and beverage outlets.
Knowledge of casino promotions and specials.
Excellent communication skills.
Demonstrated positive customer service skills.
Ability to work any shifts including days, swing, grave, weekends and holidays.
Ability to multi task.
Ability to work in a gratuity-based position and focus on excellent customer service to all guests.

Nice To Haves

Previous casino experience.
Previous food and beverage serving experience.

Responsibilities

Promote customer service as a priority by being attentive to guests’ needs including but not limited to: providing prompt, courteous service, taking and filling orders.
Greet guests as they are seated at table.
Provide guests with information regarding the menu and food selection.
Follow up with guests to ensure satisfaction.
Assist in resolving adverse guest issues.
Maintain an assigned section including but not limited to bussing tables, setting tables, cleaning ashtrays, keeping candles lit and tables free of any other debris.
Maintain an appropriate level of stock throughout shift including but not limited to stocking and filling coffee, tea, ice, juices, sugar, ketchup, silverware and glasses.
Maintain a professional and neat appearance of work station.
Maintain a professional and neat appearance and represent the company in a positive manner.
Maintain confidentiality of company and player information.
Recommend refusal of service to guests due to intoxication, in accordance with Washington State Liquor laws and set policies and procedures of the Nooksack Northwood Casino.