Chef Exec Sous

IHG•Chicago, IL

2h•$97,970 - $104,030•Onsite

About The Position

This role is responsible for greeting guests, managing telephone communications and reservations, attending to special guest requests, and promoting the restaurant's image through impeccable manners and diplomacy. The position involves communicating any difficulties or guest comments to superiors, handling cash and bill presentations, and maintaining effective employee working relationships. The role also requires participation in daily briefings and training sessions, ensuring the Opentable System is functioning correctly, and checking menu availability and cleanliness. Key duties include welcoming guests, assisting them with chairs, presenting menus and wine lists, promoting breakfast options, wishing guests a pleasant meal, and offering parting comments. The position also involves performing daily tasks and cleaning duties, assisting with table cleaning and setup, and undertaking other assigned duties. Adherence to IHG's commitment to a safe, secure, and healthy workplace, including compliance with all health and safety requirements and department-specific training, is essential. The role also requires implementing hotel and department regulations, policies, and procedures, including house rules, health and safety, grooming, quality, service, and hygiene standards.

Requirements

Impeccable manners, diplomacy and tact towards restaurant/hotel guests.
Ability to communicate politely and display courtesy to guests.
Knowledge of procedures on Cash handling and Bill presentation to guests.
Ability to establish and maintain effective employee working relationships.
Ability to attend and participate in daily briefings and other meetings as scheduled.
Ability to attend and participate in training sessions as scheduled.
Familiarity with the Opentable System.
Ability to check and ensure menus are clean and inform manager if more menus are needed.
Ability to greet every single guest with a warm welcome.
Ability to assist guests with the chair.
Ability to present an open menu and a clean wine list.
Ability to promote breakfast options and mention the server name.
Ability to wish the guest a pleasant meal.
Ability to offer a parting comment as the guest exit the restaurant.
Ability to perform duties noted on the daily tasks & cleaning schedule.
Ability to assist in table cleaning and set up when available.
Ability to perform other duties, tasks and special projects as assigned.
Responsibility to comply with all workplace health and safety requirements, including any department specific training regarding equipment and procedures.
Ability to assist in maintaining the restaurant in all areas.
Ability to implement the hotel and department regulations, policies and procedures including but not limited to: House Rules and Regulation, Health and Safety, Grooming, Quality, Service, Hygiene and Cleanliness.

Nice To Haves

Thirst for travel.
Passion for culture.
Appreciation for diversity.

Responsibilities

Greets guests upon arrival, according to IHG standards.
Answers telephone communications and takes reservations.
Attends to special guests requests.
Promotes image of restaurant by displaying impeccable manners, diplomacy and tact towards restaurant/hotel guests.
Communicates to his/her superior any difficulties, guest comment and other relevant information.
Communicates politely and display courtesy to guests.
Follows the procedure on Cash handling and Bill presentation to guests.
Establishes and maintains effective employee working relationships.
Attends and participates in daily briefings and other meetings as scheduled.
Attends and participates in training sessions as scheduled.
Checks to ensure that the Opentable System is running properly during and before service.
Ensures that all menus are checked and clean and inform manager if more menus are needed.
Greets every single guest with a warm welcome, in the appropriate area of entrance.
Helps guests with the chair.
Presents an open menu to each guest and a clean wine list to every table.
During breakfast service, presents our breakfast menu and the 2 options buffet/a la carte and promote our buffet and mention the server name.
Wishes the guest a pleasant meal.
Offers a parting comment as the guest exit the restaurant.
Performs duties noted on the daily tasks & cleaning schedule.
Assists in the table cleaning and set up when available.
Performs other duties, tasks and special projects as assigned.
Complies with all workplace health and safety requirements, including any department specific training regarding equipment and procedures.
Assists in maintaining the restaurant in all areas.
Implements the hotel and department regulations, policies and procedures including but not limited to: House Rules and Regulation, Health and Safety, Grooming, Quality, Service, Hygiene and Cleanliness.