Cheese Specialist, Retail - North Seattle, WA

KeHE Distributors, LLC•Kent, WA

6d•Onsite

About The Position

The KeHE Retail Cheese Specialist supports onsite customer employees with the initial establishment and continued support of an internal cheese shop. This includes ordering products for initial set up and product display, transmitting orders for delivery to the store and setting up display cases by cutting, wrapping, pricing and merchandising products. The Retail Cheese Specialist is responsible for providing customer support to store patrons and making recommendations for cheese pairings, portions and other food compliments while providing training and instruction to customer employees on all cheese monger activities. This role services an average of 10 stores per week and requires travel, reliable transportation, and a valid driver's license. Grocery and deli experience is a must.

Requirements

Proficient in written and spoken English.
Possess basic math skills.
High school diploma or equivalent.
Basic skill in Microsoft Office (Excel, Word, Outlook and Power Point).
Siebel literate within 90 days of hire.
Minimum of two years in Service Deli knowledge – cheese, deli, perishable goods.
Valid driver's license.
Maintain a driving record that meets KeHE's standards.
Reliable transportation.
If using a personal vehicle, must maintain automobile liability coverage adequate to meet the financial responsibility laws of the state(s) in which the employee operates.
Ability to work independently or in tandem with customer employees applying excellent communication and customer service skills to all interactions.

Responsibilities

Present, sell, and execute all promotional activity to maximize sales and achieve minimal residual quantities.
Assist in planning and execution of all display programs as designated and developed by the customer, both at store level and corporate headquarter level.
Educate the customer on their store's needs based on trends.
Support stocking of back stock in cheese and deli to review recommended order writing.
Deliver exceptional customer service at all times when communicating with store management, personnel and the public; adhering to customer policies and procedures in compliance with KeHE's standards.
Refill, reset and merchandise cheese products for display and placement in a way that attracts sales at customer stores and secondary and perimeter locations following “best practices guidelines”; this includes re/wrapping and packaging cheese products.
Provide instruction to customer personnel in all cheese monger activities.
Provide sales support and training to customer sales team; assisting their clients by providing product recommendations, pairing suggestions and offering opinions based off of specialized cheese knowledge.
Comply with established health and sanitation, and safety policies, procedures and guidelines.
Handle knives and cutters to resize cheese products for repackaging or trim products for appearance.
Inspect products for quality using visual and olfactory senses.
Transport products using carts, U-boats, L-boats, or pallet jack.
Communicate with KeHE personnel and Account Executive regarding product discrepancies, product merchandising needs and customer requirements and/or issues.
Plan and carry out daily schedules according to assigned customer locations.
Travel throughout assigned territory, manage timelines to ensure completion of assigned customer and KeHE requirements, and respond to fluctuations in workload to deliver quality customer service according to KeHE standards.
Unbox vendor goods and disassembles boxes for recycling.
Operate field-based electronic equipment for communications with KeHE team members and others; operate cell phone to communicate with customers, supervisors or coworkers and for electronic timekeeping.
Operate motor vehicle to travel to and from customer locations throughout assigned territory.
Attend training and meetings as required to meet customer and KeHE standards.
Create and transmit orders for product replenishment and other corresponding paperwork in a timely manner, meeting KeHE order deadlines.
Verify accuracy of transmission by confirming receipt with KeHE personnel.
Apply knowledge of product and temperature sensitive protocols when transporting cheese products (cold chain).
Maintain a clean personal work environment.
Other duties may be assigned to fulfill company objectives and/or job duties and requirements may be changed as needed to meet current and future business needs.