Cheese Manager

Roche Bros•Boston, MA

About The Position

The Cheese Manager plans, organizes, leads, coordinates, and optimizes departmental materials and staffing to provide varied, high-quality merchandise. The role creates appealing displays to maximize cheese department sales and profits while maintaining excellent customer service. The manager develops and leads the cheese team, oversees merchandising and product handling, maintains sanitation and product quality, and ensures compliance with company policies and applicable laws. The role is performed indoors and may involve exposure to cold temperatures.

Requirements

Must be at least 18 years of age.
High school diploma or equivalent.
Successful experience in cheese operations, including merchandising, ordering, inventorying, and pricing.
Complete training in cheese operations.
Ability to show initiative and work with limited supervision.
ServSafe certification.
Ability to read, write, speak, and understand English and follow instructions.
Ability to work a schedule based on the business needs of the store location.
Authorized to work in the United States.

Responsibilities

Create an open-door atmosphere that supports associate morale and excellent customer service.
Lead in a respectful, supportive, team-oriented manner and work with associates to build a strong cheese team.
Promote prompt, courteous, friendly, efficient, and business-like customer service.
Ensure the department meets performance standards in the work and merchandising plan.
Communicate effectively and conduct or facilitate department meetings.
Ensure new department associates receive appropriate review and training on job descriptions, goals, and objectives, and complete onboarding, e-learning, and checklists within 30 days of hire or entering the department.
Administer discipline fairly and consistently.
Train and develop associates in accordance with company policies and procedures.
Ensure compliance with company policies and procedures and applicable state and federal laws, including requirements related to dress code, labor and scheduling, and sanitation.
Process merchandise according to production guidelines and established sanitation standards.
Offer product suggestions and merchandise the department according to community needs and department sales and merchandising initiatives.
Stock display cases and rotate merchandise according to company policy and product dates, using the oldest products first.
Receive and unload deliveries and store products in designated areas to maintain freshness.
Prepare, wrap, weigh, label, and price cheeses and other cheese shop products.
Follow proper sanitation procedures and the “Cleaner’s Creed.”
Monitor cooler and display-case temperatures, report refrigeration failures immediately, and maintain the freezer, cooler, equipment, and work area to company sanitation standards.
Maintain accurate receiving logs, invoices, inventory records, and other department records, and respond promptly to department mail.
Plan work schedules and breaks.
Use supplies efficiently to reduce waste and supply costs.
Keep display cases, cooler, and freezer organized and clean; clean walls, fans, drains, and equipment.
Promote merchandise sampling.
Notify management of associate theft, customer shoplifting, unauthorized markdowns, or property defacement.
Perform other duties as assigned by management.