Cheese Guide

Fair Oaks Farms•Fair Oaks, IN

2d•Onsite

About The Position

The Cheese Guide is a sales-driven, guest-facing role at the heart of the Fair Oaks Farms cheese experience. This is not just a customer service position — it is a specialty retail sales role where your ability to connect with guests, share your passion for cheese, and drive purchases directly impacts team performance and your own earnings. As a family-oriented company, we seek an enthusiastic team player who thrives on turning every guest interaction into a sale. The ideal candidate is a natural storyteller and relationship builder who is equally comfortable guiding a first-time cheese buyer and upselling a curated gift box to a returning customer. This position requires flexibility, including availability on weekends and holidays.

Requirements

A natural salesperson — you love people, love cheese, and love closing a sale
Outstanding guest-facing skills with a positive, high-energy demeanor
Demonstrated ability to drive sales and meet or exceed performance goals
Strong product storytelling and communication skills — in person, by phone, and via email
Ability to use open-ended questions and active listening to guide purchasing decisions
Strong time management, organizational, and multitasking abilities in a fast-paced environment
Basic computer proficiency, including Microsoft Word, Excel, and UPS shipping software
Ability to stand for extended periods and lift a minimum of 50 lbs.
Flexible scheduling availability, including weekends and holidays (required)
Strong personal integrity, reliability, and commitment to the Fair Oaks Farms brand
Previous retail sales or food service experience required
Demonstrated customer service and sales skills

Nice To Haves

Specialty food, cheese, or artisan retail experience a strong plus

Responsibilities

Actively drive cheese sales every shift — your goal is to put cheese in every guest's hands
Engage every guest within 10 seconds using a warm greeting and a cheese sample to open the sale
Use open-ended questions and genuine curiosity to uncover what guests are looking for and guide them to the right product
Apply the "Find a Way to Their Heart" philosophy — turn browsers into buyers and buyers into loyal return customers
Upsell and cross-sell: suggest pairings, gift boxes, tray orders, and complementary products to maximize basket size
Promote the Fair Oaks Farms online store and continental U.S. shipping to expand sales beyond in-store visits
Accurately take cheese box and tray orders and process.
Maintain awareness of monthly sales goals and team progress; bring urgency and energy to every shift
Share product knowledge confidently: cheese varieties, flavor profiles, nutrition facts, and serving suggestions
Identify slow-moving product and proactively feature it through sampling and conversation
Contribute ideas to the team and management on how to grow sales and improve the guest experience
Track and communicate guest feedback and purchasing trends to help refine the sales approach
Provide excellent, attentive customer service that turns every visit into a memorable experience
Assist every guest eagerly and with genuine enthusiasm for Fair Oaks Farms products
Respond to inquiries about Fair Oaks Farms brands, products, tours, dining options, and merchandise
Perform all cash register operations accurately and honestly, including cash and electronic payment processing
Ensure all cheese cases and sample displays are always stocked using the FIFO method
Label cheese with correct pricing; ensure cheese is in top condition for sampling and sale
Stock and merchandise products; lift and move products as needed
Maintain a clean, organized, and safe work area; wash dishes and clean during slower periods
Follow Indiana Health Code guidelines and all applicable food safety standards
Prepare in advance for high-volume periods to ensure seamless, uninterrupted service
Support other departments and team members when needed