Checkpoint Coordinator

The Evans Network of Companies•Schuylkill Haven, PA

8d•Onsite

About The Position

The Checkpoint Coordinator reviews driver applications and supporting records to determine whether applicants meet the company’s Driver Qualification criteria. This role orders required reports, reviews the results, saves documentation in the appropriate systems, and records each applicant as pre-approved, pending, or denied. When information is missing or requires follow-up, the coordinator documents what is needed and requests additional information.

Requirements

High school diploma or equivalent
6+ months of customer service experience
Basic computer skills
Proficiency with Microsoft Outlook and Word
Strong attention to detail and the ability to apply established criteria consistently when reviewing records
Resourceful
Sound critical-thinking and problem-solving skills, with the ability to identify missing or conflicting information and determine the appropriate next step
Ability to work independently and collaboratively
Strong organization and time-management skills, including the ability to shift priorities as work demands change
Ability to remain calm is stressful situations
Excellent phone etiquette
Excellent verbal and written communication skills

Nice To Haves

Trucking industry experience
Experience reviewing detailed information, entering data, or maintaining electronic records
Administration experience; email crafting and answering phones in a fast-paced environment
Proficiency with Microsoft Excel
Experience using Tenstreet, HireRight, PSP, the FMCSA Drug and Alcohol Clearinghouse, or similar applicant-tracking and screening systems

Responsibilities

Review driver applications in Tenstreet for completeness and determine whether they are ready to move to the checkpoint review
Order required reports through the applicable systems, including HireRight, the Pre-Employment Screening Program (PSP), and the FMCSA Drug and Alcohol Clearinghouse
Save application documents and report results in the appropriate systems, including Tenstreet, HireRight, and D360
Complete checkpoint reviews by examining motor vehicle records (MVRs), PSP reports, Clearinghouse responses, references, criminal records, and other required driver documents
Enter and update driver information in Tenstreet and D360, document any missing information, and record whether the application is pre-approved, pending, or denied based on Driver Qualification criteria
Review Clearinghouse responses, document the result in the driver packet, and approve drivers who meet the applicable criteria
Monitor the pending criminal-record list, save criminal records in D360, contact the agent when additional information is needed, and deny applicants whose records are disqualified under company criteria
Place applications that have been inactive for more than 30 days on hold and file the related packets in the designated hold location
Periodically remove outdated hold and denied packets from the designated files and place them in secure shred containers

Benefits

Individual Coverage Health Reimbursement Arrangement (ICHRA)
Dental and Vision Insurance
Company Paid Life Insurance and Accidental Death & Dismemberment (AD&D) Insurance
Company Paid Short Term Disability Insurance
Company Paid Long Term Disability Insurance
Hospital Indemnity Insurance
Long-Term Care Insurance Program
Supplemental Term Life Insurance
Accident Insurance
Critical Illness Insurance
Employee Assistance Program (EAP)
Flexible Spending Account (FSA)
Health Savings Account (HSA)
401K with up to 4% Employer Safe Harbor Matching
Paid Vacation
8 Paid Holidays
1 Floating Holiday
Identity & Fraud Protection
Pet Insurance
Paid on a weekly basis!
Employee referral bonus program ($500)