Checker/Courtesy

Hy-Vee, Inc.•Maryville, MO

2d•Onsite

About The Position

The Checker works in Hy-Vee’s Grocery department and provides customer service at the checkout and throughout the store. The role operates the register, assists customers, supports courtesy and carry-out services, and helps ensure customers have a positive experience. Training is provided, and no education or prior experience is required. This is a fast-paced retail-store role that involves standing and walking throughout the shift. The position requires following store policies and applicable rules for transactions involving WIC, food stamps, tobacco, liquor, and lottery tickets. Employment is contingent upon successfully completing a pre-employment drug screen.

Requirements

No education or experience requirements; training will be provided.
Ability to follow detailed written or verbal instructions and work through tasks with a few concrete variables.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to understand and follow verbal or demonstrated directions and communicate supply needs orally or in writing.
Ability to work effectively as part of a team to deliver a great customer experience.
Successful completion of a pre-employment drug screen is required for employment.

Responsibilities

Provide prompt, friendly customer service, greet customers, learn their names, and help make each visit positive.
Operate the cash register accurately and process cash, checks, credit cards, coupons, food stamps, WIC checks, rain checks, in-store charges, and lottery transactions.
Count back change, issue receipts, and provide cash refunds or credit memorandums for returned merchandise as needed.
Follow local, state, and federal guidelines regarding WIC, food stamps, and the sale of tobacco, liquor, and lottery tickets.
Bag or box merchandise, assist courtesy personnel, and support drive-up and carry-out service.
Maintain knowledge of item look-up and department numbers, item features, weekly ad price changes, and sale items.
Stock, face, and rotate merchandise; clean shelves; understand shelf tags; and escort customers to items when requested.
Keep the register area clean, maintain adequate supplies, and report improper cash levels in the cash drawer.
Verify register balances at the beginning and end of each shift where applicable.
Communicate clearly by intercom or telephone, answer customer questions, and follow up with appropriate personnel as needed.
Remain aware of surroundings to support store safety and security.
Assist store management with displays and decorations for promotions and events as needed.
Assist in other store areas and complete special projects as assigned.
Follow personal hygiene and dress standards, Hy-Vee policies, and store guidelines.
Report to work as scheduled and on time.