checker/stocker

Hy-Vee, Inc.•Cedar Rapids, IA

2d•Onsite

About The Position

At Hy-Vee, our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. This role provides prompt, efficient, and friendly service to customers, operates a cash register, packages product, and assists with drive-up and/or carry-out. The position also involves replenishing product, unloading product, opening containers, stocking shelves, and rotating product as needed.

Requirements

Must be able to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.
Must have the ability to do arithmetic calculations involving fractions, decimals, and percentages.
Have the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies verbally or in writing.
No education or experience requirements.
Must be physically able to exert up to 50 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects. (Can be accommodated)
Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Employment is contingent upon the successful completion of a pre employment drug screen.

Responsibilities

Provides prompt, efficient, and friendly customer service by exhibiting caring, concern and patience in all customer interactions.
Smiles and greets customers in a friendly manner.
Makes an effort to learn customers’ names and to address them by name whenever possible.
Assists customers by escorting them to products, securing products out of reach, loading or unloading heavy items, and noting customer suggestions.
Answers the telephone promptly and provides friendly, helpful service.
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
Operates cash register accurately and scans product.
Redeems promotional coupons, food stamps, WIC checks, issues rain checks, receives cash, checks, completes credit-card charge transactions, in-store charges and figures discounts, counts back change, and issues receipts.
Places merchandise in bags or boxes, gives packages to customers, and assists courtesy personnel.
Answers customer questions and concerns and follows-up with appropriate personnel.
Understands and follows local, state, and company policies on sales of tobacco, liquor, and lottery tickets.
Ensures compliance with local, state, and federal guidelines regarding WIC and food stamps.
Knows value, look-up numbers, department numbers, and features of items for which money is received.
Stocks, faces, rotates merchandise, cleans shelves, understands shelf tags, knows location of merchandise in the store and in the back room, and takes customers to an item when requested.
Perceives immediate surroundings for customer needs and problems for store safety and security.
Communicates clearly and distinctly on the intercom or telephone system.
Reviews weekly store ad to note price changes and sale items.
Keeps register area clean, ensures adequate supplies are ready and available, reports improper cash levels in cash drawer, and helps maintain the store appearance.
Compares totals on cash register with amount of currency in register to verify balances at the beginning and end of work shift.
May give cash refunds or issue credit memorandums to customers for returned merchandise or know where to direct the customer.
Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and on time.
Unloads product, opens containers, stocks shelves, and rotates product where necessary.
Assists store management as required (i.e., store displays, decorations for special promotion/events).
Knows code dates on perishable items and can explain to customers.
Changes register tape and ribbons as necessary.
Assists in other areas of store as needed.
Performs other job related duties and special projects as required.