CHB Operations Lead

Maersk•Usa, NY

10d•Remote

About The Position

As a CHB Delivery Lead, you will be responsible for overseeing end-to-end customs brokerage operations for a defined portfolio of clients while leading a team of CHB professionals. You will ensure compliant, efficient, and high-quality service delivery, while acting as a subject matter expert and escalation point for both clients and internal stakeholders. You will play a key role in driving operational performance, customer satisfaction, and team development within Maersk Customs Services.

Requirements

Operational leadership & service delivery focus: we are looking for someone who can lead day-to-day customs operations with a strong focus on service quality, team performance, and consistent delivery against KPIs.
3–6 years of experience in customs brokerage, logistics, or transportation, with 1–3 years in a leadership or supervisory role
Strong understanding of U.S. import regulations, customs compliance, and brokerage operations
Proven ability to lead, coach, and develop teams in a fast-paced operational environment
Strong analytical, organizational, and problem-solving skills with a focus on operational performance and quality
Effective communication and stakeholder management skills across multiple levels of the organization.

Responsibilities

Lead and manage a team of CHB associates, including workload allocation, coaching, performance management, and development
Oversee end-to-end import customs brokerage operations, ensuring timely and compliant processing of shipments
Develop strong understanding of client import programs, including product classifications, regulatory requirements, and service expectations
Act as primary escalation point for complex operational or customer issues, ensuring timely resolution
Monitor and drive performance against KPIs, service levels, and operational targets, taking corrective actions as needed
Ensure accuracy in financial processes including billing, accruals, and accounts receivable follow-up
Collaborate with internal teams (compliance, IT, product, and operations) to optimize service delivery and address process gaps
Ensure full compliance with CBP regulations and all applicable federal and agency requirements.