Chauffeur

Fontainebleau Las Vegas•Las Vegas, NV

5d•Onsite

About The Position

The Chauffeur provides exemplary guest transportation services with the utmost professionalism, safety, and courtesy. This position involves driving guests and patrons to various destinations, managing their vehicle with care, and ensuring a seamless and luxurious transportation experience.

Requirements

Must be at least 21 years of age.
High school diploma or equivalent
Must have a valid Nevada driver's license with a clean driving record
Proven experience as a chauffeur within a luxury hotel, high-end resort, or upscale establishment
Excellent driving skills and knowledge of traffic regulations
Familiarity with luxury vehicles and high-end clientele
Clear and effective communication with guests, colleagues, and supervisors
A strong sense of direction and familiarity with local routes and destinations
Maintain a polished appearance and dress in accordance with company guidelines
Ability to handle challenges calmly and make quick decisions
Impeccable customer service and communication skills, with a polished and professional demeanor
Strong attention to detail and the ability to anticipate guests' needs during transportation
Must be willing and able to work a flexible schedule to include nights, holidays, and weekends
Work in a fast-paced, busy, and somewhat stressful environment
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to read and communicate verbally in English.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls.
Frequently required to reach with hands and arms and talk or hear.
Close vision and peripheral vision.
Regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds.
Ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

Nice To Haves

Additional certifications or endorsements for passenger transport may be required
Proficiency in multiple languages is a plus
Written communication skills in English may also be required.

Responsibilities

Safely and comfortably transport guests and patrons to their desired destinations, following designated routes and traffic regulations
Ensure the cleanliness, maintenance, and proper functioning of the vehicle at all times
Provide assistance to guests, including opening doors, handling luggage, and offering information about the property and local attractions
Plan the most efficient and timely routes to reach destinations, considering traffic and potential roadblocks
Prioritize guest safety during transportation, adhering to all traffic laws and maintaining a defensive driving approach
Maintain a high standard of personal appearance and conduct, reflecting the property's commitment to luxury and hospitality
Engage with guests in a courteous and respectful manner, attending to their needs and preferences during the transportation experience
Handle guest concerns or issues during transportation with empathy and efficiency, finding timely resolutions or escalating matters to relevant management
Coordinate with the Casino Services and Marketing teams, butlers, front desk, concierge, and bell services teams to ensure seamless guest transportation services
Maintain records related to vehicle usage, transportation requests, and other relevant documentation
Must maintain a clean DMV record, and provide a current Nevada Motor Vehicle Report to the department leader and Risk Management every 6 months
Adhere to traffic laws, follow safe driving practices, and prioritize the well-being of passengers and pedestrians
Respect the privacy of passengers and maintain confidentiality