Chat & Community Support Specialist

NoGigiddy•Washington, DC

10h•$15 - $21•Remote

About The Position

NoGigiddy is a digital platform built for gig workers, side hustlers, and anyone building an income outside the traditional 9-to-5. We connect our community with real earning opportunities — remote jobs, surveys, gig platforms, and financial tools — all in one place, free to access, no gatekeeping. We built what we wish had existed, and we hire people who actually get it. When users have questions — about offers, the platform, or anything in between — you're there. As our Chat & Community Support Specialist, you'll handle live chat support, respond to community posts, and ensure every user feels heard and helped. No degree required — just fast typing, clear communication, and a genuine interest in helping people.

Requirements

No degree required
Fast, accurate typing — live chat moves quickly
Excellent written communication — clear and empathetic
Able to handle multiple conversations simultaneously without dropping quality
Patient with frustrated users — you de-escalate, you don't match energy

Nice To Haves

Familiarity with support or chat tools (Intercom, Zendesk, Crisp, or similar) is a plus

Responsibilities

Handle live chat inquiries on the NoGigiddy platform and respond within SLA targets
Monitor and respond to user posts in community spaces — Discord, Facebook Group, and social comments
Resolve common issues (offer questions, account issues, navigation help) with accuracy and warmth
Escalate complex or sensitive issues to the appropriate team with full documentation
Contribute to the help center knowledge base
Flag trends in user issues or feedback to the product and content teams
Maintain consistent tone and quality across all support touchpoints