CHAT AND TEXT ASSESSMENT SPECIALIST

VOLUNTEER BEHAVIORAL HEALTH • Cookeville, TN

6d • $40,000 - $44,000 • Onsite

About The Position

This role involves answering and responding promptly to 988 chat/text inquiries. The specialist will provide counseling and triage needs for callers experiencing mental health emergencies, adhering to established VBHCS and Vibrant policies. Proficiency in computer skills is required for data entry in Qualifacts systems and the Unified Platform. Responsibilities include coordinating clinician dispatch for face-to-face coverage within established standards, connecting callers with appropriate resources such as community services, other crisis teams, and law enforcement, and completing all required trainings. Other duties may be assigned.

Requirements

• A minimum Bachelor’s Degree in psychology, sociology, or social work.
• One year’s experience.
• Knowledge of computer skills to be able to search and enter data in the Qualifacts systems and the Unified Platform.

Responsibilities

• Answer and respond promptly to 988 chat/text.
• Provide 988 chat/text counseling and triage needs for callers with mental health emergency by following established VBHCS and Vibrant policy and procedure.
• Coordinate dispatch of clinicians for face-to-face coverage within standards.
• Connect and refer 988 chat/text callers appropriately including but not limited to community resources, other crisis teams and law enforcement.
• Complete required trainings.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level