Charter Service Representative - AVL

Allegiant•Fletcher, NC

21h•Onsite

About The Position

The Charter Service Representative (CSR) role is designed to reduce the workload of the flight and cabin crew by managing non-flying related issues. CSRs are key communicators between clients and Headquarters, ensuring the safe and efficient execution of trip details. A strong focus on safety and security is essential, along with close collaboration with private screeners. The CSR's duties are structured across three phases: pre-flight, during flight, and post-flight.

Requirements

Combination of Education and Experience will be considered.
Must be authorized to work in the US as defined by the Immigration Act of 1986.
Must pass a Criminal Background Check and pre-employment drug screen.
High School Diploma or equivalent
Minimum of one (1) year of customer service experience

Nice To Haves

Airline industry experience.
Basic computer skills.
Knowledge of general office equipment.
Organizational skills and strong attention to detail.
Excellent communication skills and extensive problem solving capabilities.

Responsibilities

Confirms and verifies logistical support and acts as the flight’s ground security coordinator (GSC).
Ensures timely and accurate completion of forms.
Verifies that all information in the Trip Sheet is accurate and communicated appropriately.
Verifies training records for authorized representative are current and complete for screening.
Contacts OCC with the charter flight’s out and in times if unable to enter information directly through Company issued iPad, Information to be entered is passenger count, fuel information, delay code and reason.
Other duties as assigned.