Charter Representative II

Sun Country Airlines 2021 • Minneapolis, MN

8d • $25 - $31

About The Position

Sun Country Airlines is seeking a Level 2 Charter Representative to provide advanced operational oversight and act as a field representative for Sun Country Airlines’ (SCA) charter operations in locations without direct SCA supervision. A Charter Representative monitors ground services for compliance and safety, and provides leadership, coaching, and operational decision-making to ensure the highest standards of safety, efficiency, and customer service are consistently met.

Requirements

• Ability to obtain a Ground Security Coordinator (GSC) Certification
• Minimum 3-5 years of airline, ground handling, or charter operations experience
• Demonstrated ability to manage complex operations with minimal supervision and make sound operational decisions under pressure
• Strong knowledge of FAA/TSA regulations, IOSA standards, and airline operational policies
• Proven leadership and mentoring skills, with experience guiding peers or junior staff
• Excellent written and verbal communication skills, with the ability to prepare clear and detailed operational reports
• High level of professionalism and ability to represent Sun Country Airlines with customers, vendors, and airport authorities
• Flexible to travel frequently and adapt to dynamic, fast-paced operational environments
• Pass all federally mandated drug and criminal history mandated requirements
• 100% travel

Nice To Haves

• Previous Charter Representative work experience
• Passport with no travel restrictions

Responsibilities

• Perform all duties of a Charter Representative, with added authority to make operational decisions in the field when issues arise
• Lead and coordinate more complex charter operations, including those with higher passenger volumes, heavy cargo requirements, or multiple service partners
• Ensure that Passenger Load Reports (PLR) and Cargo Load Reports (CLR) are completed accurately, validated, and reconciled against operational data
• Provide on-site guidance to ground handling agents and third-party vendors, ensuring performance meets Sun Country and IOSA standards
• Mentor and support Level 1 Charter Representatives, serving as a point of escalation for operational issues
• Conduct post-operation reviews, providing detailed reports on safety, service quality, and vendor performance
• Identify process gaps and recommend improvements to enhance efficiency, cost control, and customer experience
• Serve as the senior Sun Country liaison with airport authorities, vendors, and customers during high-profile or VIP charter events
• Generate safety reports, as appropriate
• Support the Charter Desk and SOC with real-time decision-making, including contingency planning in irregular operations
• Provide feedback and assist in training programs for newer Charter Representatives

Benefits

• Starting day one free standby and discounted travel privileges for employees, family, & friends
• 401(k) match
• Paid Sick Time Off
• Employee Assistance Program including counseling for employees and their family

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed