Charter Representative I
About The Position
About Sun Country Airlines We’re not your average airline. We’re agile, resilient, and full of unique opportunity. Here, you can grow as part of an ambitious team that safely and collectively supports each other, our travelers, and our community. Together, we're making travel more attainable. With more than 40 years of Minnesota roots, we're a unique hybrid low-cost carrier offering diverse services including scheduled flights to destinations across the U.S., Canada, Central America, and the Caribbean, as well as charter and cargo operations around the world. At Sun Country, you'll be part of a growing airline, and an enthusiastic team focused on connecting our community with their favorite people and places. Sun Country Airlines provides the resources and support our employees need to succeed. Besides working at a great and growing company, as a Charter Representative I you’ll enjoy these benefits and more : Starting day one free standby and discounted travel privileges for employees, family, & friends 401(k) match Paid Sick Time Off Employee Assistance Program including counseling for employees and their family Charter Representative Overview: Sun Country Airlines is seeking a Charter Representative to provide operational oversight and act as a field representative for Sun Country Airlines’ (SCA) charter operations in locations without direct SCA supervision. A Charter Representative monitors ground services for compliance and safety, and ensures the highest standards of safety, efficiency, and customer service are consistently met.
Requirements
- At least 1 to 3 years of airline, ground handling, or charter operations experience
- Demonstrated ability to manage complex operations with minimal supervision/support and make sound operational decisions under pressure
- Strong knowledge of FAA/TSA regulations, IOSA standards, and airline operational policies
- Excellent customer service/soft skills
- Excellent written and verbal communication skills, with the ability to prepare clear and detailed operational reports
- High level of professionalism and ability to represent Sun Country Airlines with customers, vendors, and airport authorities
- Flexible to travel frequently and adapt to dynamic, fast-paced operational environments
- Pass all federally mandated drug and criminal history mandated requirements
- 100% travel
Nice To Haves
- Previous Charter Representative work experience
- Passport with no travel restrictions
Responsibilities
- Perform all duties of a Charter Representative, with added authority to make operational decisions in the field when issues arise
- Lead and coordinate more complex charter operations, including those with higher passenger volumes, heavy cargo requirements, or multiple service partners
- Ensure that Passenger Load Reports (PLR) and Cargo Load Reports (CLR) are completed accurately, validated, and reconciled against operational data
- Provide on-site guidance to ground handling agents and third-party vendors, ensuring performance meets Sun Country and IOSA standards
- Serve as an initial point of escalation for operational issues
- Conduct post-operation reviews, providing detailed reports on safety, service quality, and vendor performance
- Identify process gaps and recommend improvements to enhance efficiency, cost control, and customer experience
- Serve as the senior Sun Country liaison with airport authorities, vendors, and customers during high-profile or VIP charter events
- Support the Charter Desk and SOC with real-time decision-making, including contingency planning in irregular operations
- Generate safety reports, as appropriate
- Provide feedback and assist in training programs for newer Charter Representatives
- Any other duties assigned by management
Benefits
- Starting day one free standby and discounted travel privileges for employees, family, & friends
- 401(k) match
- Paid Sick Time Off
- Employee Assistance Program including counseling for employees and their family
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
